Bump Health

Customer Service Representative (CSR) - Durable Medical Equipment (DME)

Bump Health  •  Rochester, NY (Onsite)  •  14 days ago
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Job Description

Locally established Rochester, NY Durable Medical Equipment company offers quality service, quality equipment and great follow up care to its customers. We provide competitive wages and benefits in a supportive and friendly atmosphere.

If you have experience in the following areas, you should Apply Today!

  • Insurance verification
  • Prior Authorization
  • Billing experience - Medicare, Medicaid, or Managed Care
  • Medical Office
  • Healthcare background
  • CPAP and Oxygen experience

Customer Service Representative Duties:

  • Welcome patients in person and over the phone, as well as maintain patient charts, process patient orders, create delivery tickets, and coordinate scheduling.
  • Work one on one with patients to educate them on uses and directions of prescribed medical equipment and supplies.
  • Work closely with doctors, nurses, and other referral sources to ensure excellent patient care.
  • Complete intake, insurance verification and determine charges and coverage for service/product requested.
  • Collect co-pays and input payment data.
  • Collect compliant medical documentation for insurance invoices.
  • Maintain work operations by following company policies and procedures.

Requirements

Position Qualifications:

  • High School diploma or equivalent (Required)
  • Excellent phone and customer service skills (Required)
  • Strong Communication skills (Required)
  • Two years of HME/DME experience and knowledge of medical terminology. (Preferred)
  • Previous data entry experience (Preferred)

Benefits

  • Health Insurance
  • Employee Recognition Program
  • Family Friendly Atmosphere
Bump Health

About Bump Health

Bump Health exists to fight on behalf of Moms and their families by bringing trust into every aspect of their parenting journey. We’re a women’s health brand that serves moms before, during, and after pregnancy. And we’re driven by the idea of a world that treats moms the way each of us treats our own.

We’re profitable, growing ($40M+, 2x’d annually for the past 4 years), and privately held (self-funded, no outside investors). We’re building something massive. And we are — hands down — the most ambitious company you’ve never heard of. Yet.

Bump Health was built by moms, for moms. Our vision is to build the Proctor & Gamble of the 21st century — for the women’s health space. It might sound crazy. But our plan is to build a company that lasts 200+ years, is valued at $200B+, and makes life better for at least 200+ million households. We currently have four business units that each bring in 7-8 figures: 


💎 Bump Consumer — We own a portfolio of direct-to-consumer ecommerce brands, including Bump Boxes, Bitsy Boxes, Glow Organics, and more.


✨ Bump Medical — Expecting moms are entitled to thousands of dollars of free products from their health insurance providers. We get mom everything she’s owed, with no out-of-pocket cost


🌿 Bump Wellness — Wellness perks for 300+ corporate clients. Fully customized boxes for maternity, new hires, remote workers, and more. For companies like GrubHub, Walgreens, and American Eagle


🐣 Bump Life — Our newest business that’s currently being incubated. Life insurance for new moms and their babies.

And over the next decade, we’ll build and buy many more businesses in the pregnancy, early childhood, and fertility space. We’re a team of 100 other smart, ambitious people. $1B in top line revenue is on the horizon. More too. We're building something huge. And we can’t even begin to imagine how much faster we could get there if you joined us.

Industry
Arts & Entertainment
Company Size
11-50 employees
Headquarters
Peoria, Illinois
Year Founded
Unknown
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