Are you tech-savvy, resilient, and ready to make a difference? As a Customer Service Representative in our Cards operation, you’ll be the first point of contact for new and existing customers, delivering exceptional service with every interaction.
We’re looking for quick thinkers with a can-do attitude who thrive in a fast-paced, digital environment. You’ll be supported with comprehensive training, ongoing development, and the flexibility to grow your career.
Provide outstanding phone support to Westpac customers, resolving credit/debit card enquiries via inbound and outbound calls.
Deliver solution-focused service that contributes to customer satisfaction and business success.
Create a world-class experience by being empathetic, trusted, and knowledgeable.
Embrace a growth mindset to help shape the future of banking.
To thrive in this role, you’ll need:
If you're ready to bring your energy, tech skills, and customer-first mindset to a team that values growth and innovation, we’d love to hear from you.
Na tōu rourou - What will you bring?
To be successful as a Customer Service Representative in our Cards operation, having the following experiences and skills is crucial:
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.
What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!
Tono mai ināianei! | Apply Now!
Apply today with your CV and Cover Letter.
The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodivergent, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.
29 October 2026
To turn doing into done, it takes a little Westpac.
From rescue helicopters and signing the Equator Principles, to paying super during parental leave and initiatives like Westpac SaferPay and SafeCall that help protect customers from scams... we have a proud history of stepping up to be first for our customers, communities and people.
We are Australia’s oldest bank and first company and have been supporting customers for over 200 years.
Our purpose is creating better futures together – it’s what we do, who we are and why we come to work every day. With this purpose in mind, we’ve set ourselves a bold ambition - to be our customers’ #1 bank and partner through life.
Westpac acknowledges the traditional owners as the custodians of this land, recognising their connection to land, waters and community. We pay our respects to Australia's First Peoples, and to their Elders, past, present and future.
Westpac Banking Corporation ABN 33 007 457 141. AFSL and Australian credit licence 233714.
