Job Description

What’s in it for you;

• Vibrant Workplace: Be part of a fun, supportive, and inclusive team environment where culture matters.
• Wellbeing First: Enjoy perks like employee discounts, health and wellness initiatives, 24/7 EAP support, and discounted health insurance.
• Recharge & Celebrate: Take an annual “Unplugged Day” to reset, and swap cultural holidays to celebrate the days that mean the most to you.
• Career Builder: Unlock opportunities to progress into support, leadership, or other roles that align with your career goals.

What You’ll Be Doing;

• Complaint Resolver: Investigate, manage, and resolve complex customer complaints from receipt through to resolution, ensuring outcomes align with appropriate dispute resolution frameworks.
• Customer Advocate: Liaise with customers (over the phone and/or email) and clients to resolve concerns promptly, professionally, and empathetically, maintaining high standards of responsiveness while meeting regulatory and service-level requirements.
• Deadline Driver: Effectively manage your caseload to ensure all assigned complaints are resolved within required timeframes and in line with service expectations.
• Compliance Keeper: Manage escalated customer complaints, including those referred to regulatory bodies, ensuring each case is resolved and formally closed in accordance with regulatory standards.
• Insight Reporter: Prepare internal and client reports on complaint outcomes, trends, and external or industry factors, providing insights and recommendations to support continuous improvement and enhanced customer outcomes.

Skills First Process;

At Recoveriescorp we focus on the skills you bring, not just your resume. Whether you have experience in customer service or are looking to step into a new challenge, we want to see what you can do.

As part of our process, you will complete an interactive skills assessment through Vervoe. This is your opportunity to experience real job-related tasks and showcase your strengths beyond your resume.

Keep an eye on your email including your junk folder, so you do not miss out on the chance to join our team.

The Mindset You’ll Bring;

• Empathy First: You actively listen, understand customer needs, and approach sensitive and challenging conversations with care, patience, and professionalism.
• Solutions Focused: You remain calm under pressure, think critically, and apply sound judgement to work through complex issues and deliver fair, compliant resolutions.
• Detail Driven: You take pride in maintaining accurate, clear, and compliant documentation and records that meet regulatory and organisational standards.
• Resilient & Adaptable: You demonstrate resilience and adaptability in a fast-paced complaints environment, confidently managing escalations and competing priorities.
• Curious Learner: You are open to feedback, eager to learn, and motivated to develop your skills while contributing to continuous improvement initiatives and team collaboration.

Apply today or reach out to talent@symbos.com.au for more information.

We are a Circle Back Initiative Employer – we commit to respond to every applicant.

About Us;

Recoveriescorp is part of the Symbos Group is a dynamic and fast-paced group of businesses, committed to delivering service excellence across contact centre operations, legal services, software solutions, and customer engagement. With a strong focus on compliance, innovation, and collaboration, we deliver tailored solutions across a range of industries to meet our clients’ unique needs. We believe in the power of great people and are proud to work with talented professionals who drive our success.

We understand that in order to achieve our mission, we must engage a workforce that represents the diverse communities and customers we support. That’s why we are committed to ensuring everyone is treated fairly, with respect and provided with inclusive and equal employment opportunities. We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples; people from culturally diverse backgrounds; people with disabilities and all members of the LGBTQIA+ community.