Job Description

About the role

Location: Turkey - Istanbul

Hours: Full-Time

Type of Contract: 1 year contract

Make Customer Service Real.

We are currently looking for a Customer Service Representative to join our Customer Service team in our Istanbul office. They are around 10 colleagues who collaborate to make customer satisfaction and excellent service levels real.

Alongside our Sales Managers, you will be the primary link to our customers, forming strong relationships with them. You will also be in close contact with logistics service providers, various Borealis business units and supply chain functions. In this interface function, you ensure sales fulfilment and the coordination of various processes between all stakeholders and customers.

In more detail, you will:

• Act as the day-to-day interface for customers to address their supply and service needs
• Manage order and delivery creation, transport booking with our forwarders, invoicing, and export and import activities.
• Follow up on payments to ensure timely completion
• Provide timely and accurate response to customer requests
• Serve as the first point of contact for issues, defects and complaints
• Capture customer insights and stay closely aligned with Sales and other internal and external stakeholders
• Contribute to continuous improvements to our systems, processes and to specific customer-related supply chain issues

About you

• Business / commercial degree
• Ideally experience in Customer Service roles or similar roles with a customer focus
• Fluent written and verbal command of English and Turkish language is a must
• Maritime logistics experience, finance, order management, Excel and SAP knowledge (e.g. S/4 Hana) will be a bonus
• Good communication and collaboration skills with customers, internal stakeholders and within your own team

Our offer

Borealis has competitive compensation and benefits which you can read more about on our Career Page

Application Process

If you're excited about the prospect of joining our team and being a part of Making It Real, please submit your application via the “apply now” button in the job posting to apply directly.

If you have any questions, please contact Renate Ewinger, renate.ewinger@borealisgroup.com.

We reserve the right to close this vacancy for further applications when we have received sufficient applications that meet the advertised requirements and will contact you as soon as screening is closed.

At Borealis, we are committed to an equal recruitment process. We value diversity, and all applicants & employees are treated fairly and equally. We do not tolerate any form of discrimination based on factors such as age, gender, ethnicity, religion, disability, sexual orientation, gender identity or expression.
 

Borealis only accepts candidate resumes from recruiters or recruiting agencies if they have been explicitly commissioned by Borealis for a specific recruitment and if the data is provided to us in line with the General Data Protection Regulation. Borealis will not accept or pay fees for candidate resumes of any form or kind that were sent unsolicited to either HR or directly to our hiring managers.