Job Description

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Catalan speaking Customer Service Representative to join their team in Braga.

Position: Customer Service Representative

Location: Braga, Portugal

Work model: Remote

Employment type: fixed term (6 months) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES:

• Handle inquiries and requests across various communication channels, ensuring accurate and timely updates in internal systems

• Foster positive relationships by delivering prompt and courteous support

• Support customer satisfaction and long-term engagement by ensuring effective resolution of issues

• Maintain a professional and empathetic approach in all customer interactions

• Work collaboratively with colleagues and leadership to achieve team objectives

• Share insights on recurring challenges and suggest opportunities for process or service improvements.

REQUIREMENTS:

• Native / fluent in Catalan both verbal and written. Fluent in English (minimum B2 level)

• Previous experience in customer service would be advantagous

• Strong verbal and written communication skills across various platforms (phone, email, chat, social media)

• Basic understanding of customer service principles and the ability to follow standard procedures

• Ability to handle technical inquiries and troubleshoot common issues with guidance

• Ability to quickly learn new softwares and technologies

• Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment

• Organized, detail-oriented, and able to manage multiple tasks simultaneously

• Willingness to learn and adapt in a fast-paced or evolving support environment.

OFFER:

• Opportunity to work with a leading global travel & tourism brand

• Competitive salary with performance-based incentives

• Professional growth opportunities within the BPO industry

• Collaborative and supportive work environment

• Access to exclusive travel perks and discounts

• And many more!