Job Description

Make a meaningful impact as a Customer Service Representative at Workbridge, where your passion for people helps create life-changing employment opportunities in a flexible, hybrid working environment. Camdidates can be based anywhere in NZ.

As a Customer Service Representative, you’ll be part of a national team responsible for the critical first step in a jobseeker's journey: enrolment. You will conduct remote Vocational Assessments and manage our inbound 0508 line, ensuring every person who reaches out feels valued and understood.

KEY RESPONSIBILITIES:

Enrolment & Assessment: Conduct comprehensive enrolment interviews and Vocational Assessments via phone or Microsoft Teams. Initial Engagement: Manage the 0508 inbound line, providing a welcoming first impression and clear information to prospective jobseekers.

Data Integrity: Maintain accurate, succinct case notes in the CRM to ensure a seamless transition for jobseekers moving to the local service delivery team.

WHAT YOU’LL BRING:

Experience: A background in a contact centre or high-volume customer service environment. Communication: An excellent phone manner and the ability to build rapport and tailor your communication to suit individual needs. Detail-Orientation: Strong administrative skills with a high level of accuracy in data entry and case note management. Values: A genuine commitment to the New
Zealand Disability Strategy and the Treaty of Waitangi. Qualification A business or relevant qualification is preferred.

YOU'LL THRIVE HERE IF YOU ARE:

A Problem Solver: You have well-developed decision-making capabilities.

Highly Organised: You can manage conflicting deadlines and organise your time independently while working remotely.

Resilient: You are determined, adaptable, and comfortable with a role that may change to meet the
needs of jobseekers. Customer Focused: A motivated and customer-focused person with the ability to build rapport quickly over the phone or online with a wide range of people. Attention to Detail: You have experience with case management databases and can produce high-quality documentation that meets contractual requirements.

WHAT WE OFFER:

Work-life balance: Enjoy the best of both worlds with 1–2 days per week in a Workbridge office and the remainder working remotely. Competitive Salary: $65 – 70K per annum with annual salary reviews.

Professional development: Comprehensive training and opportunities for career progression. Extra benefits: Birthday and Christmas leave, and additional benefits. Supportive network Local and national teams committed to your success. Meaningful work The satisfaction of knowing you're making a real difference.

Workbridge are New Zealand's leading employment placement service, creating pathways to
sustainable employment for individuals facing barriers. We don't just find jobs – we create independence and self-determination through meaningful career opportunities.

Apply with your CV and cover letter.

For a chat about the role feel free to call Rebecca Yeoman on 021865237.

Please note you must have the legal right to live and work in New Zealand