Job Description

Customer Service Representative – Call Center (Remote)

AAA East Central is looking for a customer-focused Member Service Counselor to join our remote Member Service Center team. If you enjoy helping people, solving problems, and delivering exceptional service in a fast-paced environment, we'd love to hear from you.

Schedule: Monday-Friday, 12:00 PM-8:00 PM, with alternating Saturdays (No Sundays)

Pay: $18.50/hour

What You'll Do

As the first point of contact for members and customers, you'll handle a variety of service requests while creating a positive customer experience.

• Assist with membership services, billing inquiries, and travel planning.
• Support Driving School enrollments, scheduling, rescheduling, and program inquiries.
• Educate members on AAA benefits, products, services, and coverage options.
• Promote memberships, upgrades, and other AAA products when appropriate.
• Provide travel information, including routes, directions, mileage, accommodations, and road conditions.
• Prepare TripTiks® and utilize available resources to address member needs.
• Resolve customer concerns with professionalism and escalate complex issues when needed.
• Accurately document customer interactions and process requests in company systems.
• Support training activities and assist during peak service periods.

What You'll Bring

• High school diploma or equivalent.
• Strong customer service, communication, and problem-solving skills.
• Ability to thrive in a fast-paced, high-volume environment.
• Proficiency with Windows-based computer applications and a typing speed of 30+ words per minute.
• Ability to successfully complete required Member Service Counselor training and assessments.
• Experience in customer service, call center operations, scheduling, registration, or enrollment processes.
• Geographic knowledge and map-reading skills.
• Familiarity with AAA products and services is an asset.

Remarkable benefits:

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance,

travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify