Job Description

Join our team as a Customer Service Representative and deliver exceptional voice support to Burmese-speaking customers in the financial services industry. You will play a key role in providing professional, accurate, and empathetic assistance while creating a positive customer experience.

Qualifications

• High school diploma or equivalent required; college degree is an advantage
• Open for Thai Citizens who are proficient (Native-level ) in Burmese language
• English proficiency at CEFR B2 level or above for reading, listening, and writing
• Strong verbal communication skills with clear and effective speech
• Excellent customer service, active listening, and problem-solving skills
• Ability to identify customer issues and provide effective, long-term resolutions
• Demonstrated empathy and the ability to personalize customer interactions
• Ability to resolve customer concerns while adhering to company policies
• Strong desire to help customers and deliver an outstanding service experience
• Previous customer service or contact center experience is an advantage
• Experience in the financial services industry is an advantage

Responsibilities

• Provide high-quality voice support to Burmese-speaking customers, addressing inquiries and resolving issues efficiently
• Deliver accurate information regarding financial services, products, and processes while adhering to company policies and procedures
• Listen actively to understand customer needs and provide effective, long-term solutions
• Handle customer concerns with professionalism, empathy, and a customer-first approach
• Resolve conflicts and escalate complex issues when necessary to ensure timely resolution
• Maintain accurate records of customer interactions in internal systems
• Meet quality, productivity, and customer satisfaction targets
• Represent the company's brand with professionalism and integrity in every customer interaction
• Participate in training sessions and continuously develop product knowledge and customer service skills