Job Description

Who we are

South Boulder Animal Hospital is Hiring a Customer Service Representative!

Position Details

Role: Front Desk Customer Service Representative Status: Full-time Salary: $18.00–$20.00 per hour, based on experience Schedule: Four-day work week (Tuesday - Friday) with one Saturday per month; no nights or holidays

Benefits Highlights

Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses

Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options, up to three weeks of paid parental leave, generous PTO, and employee discounts

Professional Growth & Recognition: Quarterly team bonuses, continuing education allowance, and uniform allowance

Lifestyle Perks You'll Appreciate: Six paid holidays and an Employee Assistance Program

Looking for a Customer Service Role Where You Can Make a Difference Every Day?

South Boulder Animal Hospital is a four-doctor small animal practice located in beautiful Boulder, Colorado. We are known for providing high-quality medicine, exceptional client service, and a supportive team culture where everyone works together and takes pride in the care we provide.

We're looking for a Customer Service Representative who is passionate about helping people and pets while contributing to a positive, collaborative hospital environment. Our team genuinely enjoys working together, supports one another, and values a no-ego, no-drama workplace.

With a predictable four-day work week, rotating Saturdays, paid holidays, vacation time, and a healthy respect for work-life balance, you'll have the opportunity to build a rewarding career while still enjoying life outside of work.

Why Our Customer Service Representatives Love It Here

• Supportive team that genuinely helps one another
• Positive, collaborative culture with no egos and no drama
• Predictable four-day work week
• Rotating Saturdays to help preserve your weekends
• High-quality medicine and strong patient care standards
• Respect for your time and work-life balance
• Paid holidays, vacation time, and sick time
• Opportunities for professional growth and development

What Our Customer Service Representatives Do

• Greet clients and patients with warmth and professionalism
• Answer phones, route calls appropriately, and respond to voicemails promptly
• Schedule appointments and manage a multi-doctor calendar efficiently
• Check patients in and out while maintaining accurate client and patient information
• Collect payments, process invoices, and review estimates with clients
• Communicate hospital policies, pricing, and service information clearly
• Coordinate with technicians and doctors to support smooth patient flow
• Maintain a clean, organized front desk and welcoming lobby environment
• Manage medical record requests, reminders, and basic administrative tasks
• Handle client concerns with empathy and professionalism, escalating when needed
• Make outbound calls, texts, and emails to confirm appointments and follow up on care
• Support compliance by helping clients schedule recommended services and rechecks
• Reactivate overdue patients and help fill scheduling gaps
• Educate clients on preventive care timelines and next steps
• Maintain follow-up lists and document outreach in patient records
• Collaborate with the medical team to coordinate care plans and scheduling needs
• Support hospital cleanliness throughout the lobby and exam rooms

What Our Customer Service Representatives Bring

• Previous customer service experience required
• Veterinary experience preferred but not required
• Excellent communication and interpersonal skills
• Strong organizational skills and attention to detail
• Ability to multitask and stay calm in a fast-paced environment
• Compassion for clients, patients, and coworkers
• Positive attitude and team-oriented mindset
• Ability to handle client concerns professionally and empathetically
• Strong computer and administrative skills

The Extras You'll Actually Feel

• A team that genuinely enjoys working together
• Supportive leaders who value your contributions
• Opportunities to grow your skills and advance your career
• Meaningful work helping pets and the people who love them
• A positive workplace built on respect, collaboration, and trust
• Predictable scheduling that supports work-life balance

Benefits You Can't Beat

Financial Benefits

• A flexible approach to compensation that will reflect your skillset and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program

Wellness Benefits

• Health Insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Join Our Team!

Ready to join a team that truly values you? We'd love to meet you. Apply today and discover what makes South Boulder Animal Hospital such a rewarding place to build your career.

Diversity, equity, inclusion, and belonging are core values at South Boulder Animal Hospital and Vetcor. We're committed to building an inclusive, equitable workplace where every team member feels safe being their authentic self, truly belongs, and is empowered to reach their full potential.