Job Description

Customer Service Representative (Bilingual English/Spanish)

Grand Prairie, TX | Monday-Friday | 7:20 AM-4:20 PM

Rugby Architectural Building Products is a leading wholesale distributor of specialty building products with 26 locations across the United States. We are seeking an experienced Bilingual Customer Service Representative to join our Grand Prairie team.

In this role, you'll assist customers by phone, email, and in person, while supporting inside sales activities and Will Call operations in our warehouse.

What You'll Do

• Provide exceptional customer service to new and existing customers
• Process orders and maintain accurate documentation
• Answer inbound and outbound customer calls
• Recommend products based on customer needs
• Build and maintain strong customer relationships
• Coordinate orders and logistics to support customer projects
• Assist customers with Will Call pickups and order fulfillment

Minimum Qualifications

• Bilingual in English and Spanish
• 5+ years of customer service, inside sales, will call, administrative, or related experience
• Strong communication and organizational skills
• Ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications

• 2+ years of building materials or construction industry experience
• Distribution, warehouse, or counter sales experience

Benefits

• Medical, Dental & Vision Insurance
• Life Insurance
• Short-Term & Long-Term Disability
• 401(k) Traditional & Roth with Company Match
• Paid Time Off & Paid Holidays
• Employee Appreciation Program
• Identity Theft & Legal Services Benefits
• Great Team Environment

Don't meet every qualification? We encourage you to apply. We value work ethic, reliability, and a willingness to learn. Training is available for motivated candidates.

Why Rugby?

At Rugby, our people are the foundation of our success. We are committed to creating a workplace where employees are respected, supported, and given opportunities to grow. Our culture is built on Fairness, Commitment to Excellence, and Performance-Based Achievement.

Pre-Employment Requirements

This position is considered a safety-sensitive role due to the operation of machinery, power tools, material handling equipment, and the handling of building materials.

Employment is contingent upon the successful completion of:

• A pre-employment drug screen
• A background check conducted in accordance with applicable federal, state, and local laws
• Background check results will be evaluated on an individual basis and in relation to the responsibilities of the position, consistent with applicable law.

Key words: Sales; inside sales; inside sales representative; sales representative; business development representative; call center; customer service; telemarketing; customer service representative