Job Description

Are you the kind of person who thrives on delivering exceptional customer experiences and making things happen? Hartung Glass Industries is looking for a Customer Service Representative who’s ready to bring their problem-solving skills, team spirit, and enthusiasm to our dynamic workplace. With a pay range of $18 to $22 per hour based on experience and unbeatable benefits, this is your chance to shine!

What We Offer You:

• Comprehensive medical, dental, vision, and disability benefits
• Quarterly Profit Sharing
• 401k with employer match
• Wellness programs to keep you at your best
• Career development and growth opportunities
• Referral bonuses up to $1500.00

Your Role: As a Customer Service Representative, you'll be the vital connection between our customers and our operations. Your day-to-day will involve processing orders, addressing inquiries, and providing top-notch service—all while contributing to the success of our team.

Key Responsibilities:

• Process high-volume customer orders and change notices accurately and efficiently
• Perform general office duties including data entry, filing, and copying
• Understand and effectively execute customer service policies and procedures
• Take initiative to research and provide solutions when requested information is unavailable
• Collaborate with operations and sales teams to track orders and handle special product requests
• Answer and direct customer phone calls and assist visitors with professionalism and courtesy

Requirements

What You Bring:

• High school diploma or equivalent
• 2+ years of experience in an office-based customer service role preferred (but not required)
• Experience in the glass, construction, or banking industry preferred (but not required)
• Strong mechanical aptitude and ability to troubleshoot
• Knowledge of glass fabrication processes is a bonus
• Proficiency in Microsoft Office and basic math skills
• Clear communication skills, attention to detail, and self-motivation
• A team-player attitude dedicated to team success

Why You’ll Love It Here:

• Competitive pay based on experience
• Comprehensive, low-cost benefits package
• 401k with company match
• Paid time off (vacation, sick days, holidays)
• Quarterly Profit Sharing Bonus

At Hartung Glass Industries, we don’t just work with glass—we craft solutions and build lasting relationships. If you’re ready to join a team that values dedication, excellence, and a little bit of sparkle, apply today!

Hartung Glass Industries is an Equal Opportunity Employer.