Satellite Office

Customer Service Representative (Automotive Service Appointments)

Satellite Office  •  Taguig, PH (Onsite)  •  2 hours ago
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Job Description

Turn every call into a booked service. If you’re a confident, friendly voice who loves helping people and hitting goals, this is a role where your conversations directly drive results.

About the Role

You’ll join the service department of an established Australian automotive dealership as the first point of contact for customers. You’ll manage inbound service calls and leads, then follow up to turn enquiries into confirmed appointments. Your success is measured by one clear metric: booking conversion.

What You’ll Do

  • Answer inbound service calls (about 80 calls a day across inbound and outbound), giving clear information on services, availability and pricing
  • Convert enquiries into bookings by following up leads from the website, CRM and marketing campaigns
  • Make proactive outbound calls to confirm, reschedule or rebook customers. This is not cold calling.
  • Reconnect with customers whose parts have arrived, who missed appointments, or who have outstanding recommendations
  • Create bookings and repair orders in the dealership management system (training provided)
  • Keep accurate records of customer interactions and lead outcomes
  • Coordinate with the service team so bookings match technician availability
  • Share insights on booking trends and customer feedback with management

What You’ll Bring

  • Excellent English communication, spoken and written
  • Experience handling high call volumes in a customer-facing role
  • A sales or conversion mindset: you enjoy turning “just asking” into “booked in”
  • Strong attention to detail and record-keeping
  • Availability for Mon–Fri, Australian business hours (no overtime, no weekends)

Nice to Have

  • Background in automotive, dealership or service-booking environments
  • Experience with Australian customers or a DMS/CRM platform

No mechanic knowledge needed, and full training on the booking system is provided.

What’s In It For You

  • Stable, full-time, weekday-only schedule with no weekend or overtime work
  • Clear expectations: one main KPI, with a defined escalation point when you need support
  • Hands-on training in the system
  • Direct exposure to international (Australian) customer service
  • Real opportunity to build skills in automotive customer operations

Ready to Apply?

If you love the phones and the satisfaction of a full diary, we’d love to hear from you. Send your application today!

Satellite Office

About Satellite Office

At Satellite Office, we help businesses build high-performing offshore teams in the Philippines, enabling you to scale quickly, reduce costs, and boost efficiency.

We’re not your typical offshoring provider; we’re your strategic growth partner.

With over a decade of experience and more than 1,800 staff, we’ve helped companies like Send Payments, Uber, Chatime, HelloFresh, King Living, and Pet Circle grow by connecting them with top-tier talent across IT, finance, sales, marketing, operations, customer service, and beyond.

Unlike traditional offshoring or BPO models, with Satellite Office, your offshore staff works directly with you, reporting into your team and aligning with how you work from day one.

We've carefully chosen the Philippines for their strong English proficiency and Western-influenced culture, making communication easy and collaboration feel natural. Watch as your team integrates faster and works as one.

Why should you choose us?

✅ Top talent for any roles, tailored to you

Our expert recruiters source high-quality professionals who fit your exact business needs and culture, whether it's customer service, sales, IT, software development, finance, creative design, digital marketing, or back-office support.

✅ Fully managed, with expert support

We handle all the essentials — HR, payroll, IT, admin, and account management — so you can focus on your offshore team's performance, not paperwork.

✅ Premium office infrastructure

Your remote staff operates from state-of-the-art serviced offices equipped with advanced, reliable network infrastructure, ensuring seamless operations and collaboration.

✅ Hands-on leadership

With dedicated management teams in Australia, the US, and the Philippines, we provide local expertise, strategic insights, and ongoing support to ensure your offshoring journey succeeds.

Ready to see how offshoring can transform your business?

Visit our website or DM us for a free offshoring consultation.

Industry
Consulting & Advisory
Company Size
501-1,000 employees
Headquarters
Sydney, AU
Year Founded
2013
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