Boyd Group Services Inc.

Customer Service Representative - Auto Body

Boyd Group Services Inc.  •  $19.50/hr  •  Canada (Onsite)  •  2 days ago
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Job Description

Company: Boyd Autobody

Great Teams Don’t Happen byAccident


Built with Intent. Driven by YOU.

At Boyd Autobody & Glass, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.

Ready to grow with a team that’s built for your success? Apply today.

Benefits That Drive Your Success Boyd Autobody offers comprehensive benefits as an industry leader, including:

  • Competitive Pay

  • Medical, Prescription Drug, Dental & Vision, effective after 1 month of employment

  • RRSP with company match

  • Annual Paid Vacation Time Off

  • Career Growth Opportunities

  • Ongoing Training

  • A Professional Atmosphere, Great Working Conditions with Dynamic Leadership

  • Voluntary Daily Pay option available

The Customer Service Representative is responsible for providing an exceptional customer experience, in person, over the phone and emails. They manage working relationships with customers and insurance partners while providing administrative support for the repair facility team.

Key Job Responsibilities

  • Ensure consistent execution of WOW (Wow Operating Way) plan.
  • Provide friendly customer service over the phone, in person and over email
  • Schedule appointments for vehicle repair using our repair management system
  • Ensure timely processing of insurance assignments
  • Prepare repair order with proper documentation
  • Record all communication with customers or insurance partners during the repair process using ASE
  • Manage car rental information
  • Actively apply new knowledge from continuous learning, ensuring a high level of work quality that contributes to operational excellence and a positive NPS.

Minimum Education and/or Experience Required for the Job

  • High School Diploma
  • Minimum: 1 year Customer Service experience, ideally in Automotive Industry

Required Knowledge, Skills, & Abilities

  • Communicate effectively, both verbally and in writing
  • Ability to multitask and function well in a fast-paced environment
  • Enthusiastic and friendly demeanor
  • Strong knowledge of Google platform and Microsoft Office
  • Strong attention to detail with a high degree of accuracy

Other Requirements Travel, physical requirements, etc.

  • Valid driver’s license required

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the job.

Great Teams Don’t Happen byAccident

#BASJ

Compensation Details

Compensation:

$18 - $19.50 per hour

Compensation is commensurate with skill, education and experience.

Your Success is Our Priority

We believe in investing in our people. From day one, you'll join a professional atmosphere with great working conditions and dynamic leadership. You'll also have access to comprehensive benefits that support your well-being and financial goals, with medical, prescription drug, dental, and vision benefits effective after one month of employment. We're dedicated to providing ongoing training and clear paths for career advancement, ensuring you have the tools and opportunities to excel in the exciting and evolving collision repair industry.

Boyd Autobody & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, and genetic information, creed, marital status, or any other consideration prohibited by law or by contract.

AI Disclosure Statement:
At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Boyd Group Services Inc.

About Boyd Group Services Inc.

Boyd Group Services Inc. (”BGSI”) is a Canadian corporation and controls the Boyd Group Inc. and its subsidiaries. BGSI shares trade on the Toronto Stock Exchange under the symbol BYD. The Boyd Group Inc. (the “Company”) is one of the largest operators of non-franchised collision repair centers in North America in terms of number of locations and sales. The Company currently operates locations in Canada under the trade names Boyd Autobody & Glass and Assured Automotive, as well as in the U.S. under the trade name Gerber Collision & Glass. In addition, the Company is a major retail auto glass operator in the U.S. with operations under the trade names Gerber Collision & Glass, Glass America, Auto Glass Service, Auto Glass Authority and Autoglassonly.com. The Company also operates a third party administrator Gerber National Claim Services (“GNCS”) that offers glass, emergency roadside and first notice of loss services.

Industry
Automotive & Mobility
Company Size
201-500 employees
Headquarters
Winnipeg, CA
Year Founded
Unknown
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