Armstrong Fluid Technology

Customer Service Representative – Arabic Language

Armstrong Fluid Technology  •  Manchester, GB (Onsite)  •  4 hours ago
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Job Description

Imagine working at the forefront of innovation in fluid-flow technology, with over 1400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative technical and marketing minds driven by a shared mission to engineer the future and safeguard our planet.

As a member of our team, you'll dive into an environment that encourages learning and boundary-pushing every day. You'll be part of an agile and dynamic workplace where today's solutions are built for tomorrow's challenges.

This position will be responsible for all aspects of customer service support for Armstrong Fluid Technology’s Middle East Business, offering a high standard of customer service and maintaining excellent communication with customers while ensuring a proactive, efficient response to their needs.

You will act as an interface between customers, sales, production, and logistics.

Key Responsibilities:

Order Entry

  • Entering customer orders (checking on customer accounts, item codes, prices, stock, lead time, and delivery time)
  • Ordering goods at production
  • Creating and confirming order acknowledgments
  • Claims handling

Finance

  • Creating proforma invoices
  • Supporting the Finance department in following overdue invoices

Logistics

  • Issuing delivery notes
  • Organizing deliveries and collections with forwarders

What We’re Looking For

To thrive in this role, you should bring:

Education and Experience

  • Relevant experience in a customer service, inside sales or order management role, preferably in a HVAC, industrial or manufacturing environment.
  • Completed vocational training or a degree in Business Administration, Engineering or a related field.
  • Familiarity with ERP systems and CRM tools.

Technical Skills:

  • Good understanding of technical products, preferably in HVAC, pumps, valves, or fluid systems.
  • Proficiency in order processing, sales administration, and inventory coordination.
  • Basic commercial skills to support sales teams.
  • Proficient in Microsoft Office Suite (Excel, Word, Outlook) and business software platforms.

Soft skills and other requirements:

  • Business fluent in English and Arabic (written and spoken)
  • The ability to work independently and as part of a team
  • A proactive, flexible, and ‘right-first-time’ approach
  • Knowledge of import/export rules and customs regulations
  • Previous experience in the HVAC business would be advantageous
  • Excellent interpersonal skills

Why Armstrong Fluid Technology?

By joining us, you’ll become part of a global community dedicated to pushing the boundaries of fluid-flow technology. You’ll have endless opportunities to learn, grow, and make a significant impact on the world by reducing carbon emissions and energy costs. Together, we'll build tomorrow’s solutions today and enjoy a safer and greener world.

Armstrong Fluid Technology

About Armstrong Fluid Technology

With eight manufacturing facilities on four continents, and employees around the world, Armstrong Fluid Technology is celebrating 90 years of being known as an innovator in the design, engineering and manufacturing of intelligent fluid flow equipment, control solutions and optimization technologies.

In the shift toward digitalization and integration of fluid-flow systems, Armstrong leads the industry. With advanced solutions that leverage edge computing, IoT, machine learning, digital twin technology and demand-based control, Armstrong provides and protects efficiency in building mechanical systems, approaching energy optimization as a whole-building challenge and advancing the practice of full lifecycle management. Focusing on HVAC, Plumbing, Gas Transmission and Fire Safety applications, we provide energy-efficient, cost-effective solutions and performance management services to building and facility professionals around the world.

In May 2021, in recognition of our leadership in energy efficiency, carbon footprint reduction and environmental stewardship, Armstrong Fluid Technology received a Queens Enterprise Award for Sustainability.

The company has also been named one of 2022’s Best Managed Companies. As a recipient of a Best Managed award for 20 years, Armstrong continues to hold Platinum status in the program. We are proud of the rich tapestry of ethnicity, origin and gender in our employees that makes us stronger every day. We value diversity and build teams with a variety of skills, competencies and backgrounds.

Industry
Manufacturing & Production
Company Size
1,001-5,000 employees
Headquarters
Toronto, CA
Year Founded
1934
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