Job Description

Provides administrative and customer support by assisting customers with inquiries, resolving basic issues, and performing related administrative tasks.

• Contract Duration: 5 months
• Work set up: Work from Home
• Schedule: Monday to Friday | 9:00 AM – 6:00 PM | PHT
• Holiday: Will follow Philippine Holidays

Key Responsibilities

• Respond to customer inquiries via chat, email, or phone.
• Assist customers with basic troubleshooting and issue resolution.
• Deliver excellent customer service and ensure a positive customer experience.
• Create bug reports for system-related issues.
• Escalate unresolved concerns to the appropriate support team.
• Support customer account provisioning, including onboarding, modifications, and account termination.
• Coordinate with clients regarding customs and trade-related forms.
• Maintain and update customer records and documentation.
• Perform other customer support duties and administrative tasks as assigned by the Manager or immediate supervisor.

Qualifications & Expectations

• Strong attention to detail and accuracy.
• Able to submit reports on time.
• Handles customer concerns professionally and courteously.
• Can work independently with minimal supervision.
• Proficient in Microsoft Office applications, particularly Outlook and Excel.
• Excellent computer and typing skills.
• Able to encode and process data accurately and efficiently.
• Good organizational, time management, and prioritization skills
• Strong problem-solving and critical thinking abilities.
• Able to communicate technical information in simple and easy-to-understand terms.
• Good communication and interpersonal skills.
• Capable of working effectively with demanding customers.
• Willing to work beyond regular office hours when required.
• Previous experience in customer service or data entry is an advantage.