Talent Shore

Customer Service Representative and Virtual Assistant

Talent Shore  •  Cape Town, ZA (Remote)  •  4 months ago
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Job Description


Career opportunity with an exciting growing company as a Customer Service Representative and Virtual Assistant
We have an exciting opportunity for a candidate who:

  • Is looking to be valued as part of a growing team

  • Wants a long-term stable career

  • Can work independently and be self-sufficient whilst also having the ability to work as part of a team

So who are we?
We are:

  • A rapidly growing Serviced Accommodation/Vacation Rental Management business

  • Marketing our properties on Online Travel Agent (OTA) websites such as Air BnB and Upgrade to see actual info

  • Dealing with both leisure and corporate guests, who would like to stay & are staying in our houses and apartments

  • Working to expand our business to increase our market space in our current local market, and explore operating in other local areas

The day-to-day activities of the job role would include (but are not limited to) the following:
Inbound Calls (Guests, OTA’s, Housekeeping)

  • Outbound calls (Callbacks, follow-ups)

  • Email Management (Zero inbox rule)

  • Guest Management (using our simple drag & drop system)

  • Scheduling cleaning & maintenance

  • Ad-hoc tasks such as producing documents, spreadsheets, presentations, etc.

  • Strong team communication (via Slack)

  • Guest Feedback Management


Requirements


The right candidate will have a background with:

  • Customer Services Experience

  • Confidence in speaking with people from the United Kingdom

  • Good written communication (English)

  • Good verbal communication (English)

  • Willingness to learn new systems

  • Experience as a VA is preferrable

Experience in the Hospitality industry itself is not essential as full training will be given but knowledge or previous experience working with Air BnB, booking.com or Uplisting channel manager would be looked upon favourably.
We look forward to hearing from someone excited to bring value to the company and who has the vision and commitment to be able to grow with us.
We look forward to receiving your application.


Benefits


Location:
Fully Remote

UK Working Hours
: 4 pm - 12 am

Salary Range:
R8 000 - R10 000
Talent Shore

About Talent Shore

Talent Shore connects top talent in South Africa with leading recruitment businesses in the United Kingdom, Europe and the United States.

We’re proud to be the first offshoring company, focussed on the recruitment sector, with a track record of successfully helping recruitment businesses to scale up through cost-effective talent acquisition and management.

For companies, we take the risk out of the offshoring process by supporting your business to effectively scale your operations and maximise the productivity of your teams in the UK, Europe, USA and South Africa. South Africa has an amazing pool of talented and skilled professionals who can help your business grow.

For SA employees, we are looking for Recruitment / Talent Acquisition / Admin / Compliance / Accounting specialists of varying levels of skill and experience. The international clients we work with offer excellent salaries, in-country support, professional development and real investment in your career growth.

Reach out to our team today.

Industry
Consulting & Advisory
Company Size
11-50 employees
Headquarters
London, GB
Year Founded
2021
Website
talent-shore.com
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