Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $30 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them. Our global team of more than 80,000 colleagues delivers an unrivalled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon. For more information, please visit www.thermofisher.com
Job Title: Customer Service Representative – AMS Work Order Processing
Location: Budapest/Hungary
Employment Type: Full-time
The Customer Service Representative is part of a multi-cultural team and enjoys working in an international setting, whereby a wide range of administrative duties must be fulfilled.
TheAsset Management Services (AMS)Work Order Processingteam provides internal support to Thermo Fisher partners and the field engineering team and delivers professional service and excellence in a fast-paced and diverse environment.
MAJOR AREAS OF RESPONSIBILITY:
Supporting the Service Delivery Management processes.
Managing work order administration, creating and follow-up work orders in the system
Dispatching service internally and to our 3rd Party service providers.
Scheduling 3rd party services and maintain requirements and service dates.
Monitoring service requests and work orders.
DMR handling/ invoicingactivities
Maintaining database and ensuring quality of data.
Acting as first point of contact to assist with technical queries, issues, and requests mainly via email (90%) and phone (10%). Manage the process till resolution. (no inbound calls, but outbound calls can occurin case of escalations)
Assessing the need for change and implementprocess improvementinitiatives to increase efficiency.
REQUIRED EDUCATION/EXPERIENCE:
1-2years experience preferably in customer service or in data processing (or equivalent) environment. Highly motivated fresh graduatesarealso welcomed.
Fluency of the English Language knowledge in both written and verbal form.
German/ French languageasadvantage
Bachelor’sdegreeis preferred
Display attention to detail and accuracy in the workplace.
Demonstratecorrectjudgement, tact and diplomacy in dealing with internal and external customers.
Proven Microsoft Office user (Outlook, Excel).
Experience with SAP or other ERPsystemispreferred,but not essential.
Must have the ability to prioritize and solve problems and to multi-task under deadlines.
Take responsibility and act as an owner.
Customer oriented approach
Excellent interpersonal skills are needed.
About Thermo Fisher Scientific
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
For more information, please visit www.thermofisher.com.
