We are seeking a professional and detail-oriented Customer Service Representative with experience in the Accounting, Banking, or Healthcare industry. This role is responsible for delivering exceptional customer support while handling inquiries related to financial transactions, billing, accounts, or patient/client services. The ideal candidate has strong communication skills, accuracy, and the ability to navigate sensitive or regulated information.
Employment is contingent on successfully passing a drug and background check.
Serve as the primary point of contact for customer inquiries via phone, email, and/or chat
Assist customers with account questions, billing inquiries, payments, and service-related issues
Provide accurate information regarding financial records, invoices, insurance claims, or banking services
Process transactions, updates, and account changes with a high level of accuracy
Resolve customer concerns in a timely and professional manner, escalating complex issues when needed
Maintain detailed and accurate records of customer interactions in CRM or internal systems
Ensure compliance with company policies and industry regulations (e.g., HIPAA, financial compliance standards)
Collaborate with internal departments such as accounting, billing, or operations to resolve issues
Identify opportunities to improve customer experience and internal processes
Company Summary
Latitude is a Human Resource Consulting Firm headquartered in Hanover, MD with an office in Winter Park, FL. Latitude provides consulting services to a wide range of industries (Technology, Engineering, Scientific, Communications) in both the Private and Public Sectors. We are a contract, contract-to-hire and direct placement personnel agency providing clients with skilled professional employees of all skill levels.
Latitude provides its services to businesses in the Beltway Corridor, Washington DC, Maryland, and Northern Virginia regions. However, we are not limited to these areas as we will work with Nationwide Clients. As a company, Latitude differs from other temporary and permanent placement agencies because of the experience of it's owners and the talent and professionalism of it's employees.
With 30 plus years of experience, Latitude's Management team understands what is required to service the needs of the most complex clients and organizations. Our recruiters and consultants are chosen based on their experience and track records within the industry. This commitment to excellence will ensure successful results and most importantly cost efficiency for our client.
Latitude provides each of the following services for all clients and tailors these services to the particular needs of the client.
• Individualized recruiting and reference checking
• Skills evaluation and preliminary interviewing for each employee
• In person screening prior to client interview
• Background checks and drug tests at client request
• Software and technical testing
