Job Description

Customer Service Representative | Call Center

We are seeking a dependable and detail-oriented Customer Service Representative to join a high-volume call center team. This is a great opportunity for someone with recent call center experience who is comfortable handling a high volume of inbound calls, navigating multiple computer systems, and providing accurate information to customers.

Job Responsibilities

• Handle approximately 50100 inbound calls per day, depending on call complexity.
• Assist customers with prior authorization questions, general inquiries, and confidential information.
• Make follow-up calls as needed.
• Deliver professional and friendly customer service while maintaining a high level of accuracy.
• Accurately document customer interactions and enter information into multiple systems.
• Navigate several computer programs and applications while assisting customers on the phone.
• Maintain strong quality and accuracy standards in a fast-paced call center environment.
• Update customer information and communication records accurately and efficiently.

Qualifications

• Minimum 1 year of recent high-volume call center experience, preferably within the last 23 years.
• Strong job stability, with preference for candidates who have remained in previous positions for at least 1 year.
• Ability to type at least 30 WPM.
• Strong computer literacy and ability to learn new systems quickly.
• Comfortable navigating multiple computer systems while actively speaking with customers.
• Excellent communication, customer service, and active-listening skills.
• Strong attention to detail and data-entry accuracy.
• Ability to handle confidential information professionally.

Required Assessments

Candidates will be asked to complete:

• Typing Assessment: Minimum 30 WPM.
• Call Center Telephone Skills Assessment: Minimum score of 75%.

What We're Looking For

The ideal candidate is someone who has worked in a busy call center and can confidently balance customer service with accurate documentation. You should be comfortable switching between multiple programs during calls, learning new CRM or data-entry systems, and maintaining accuracy even during high-volume periods.

Experience Level: Entry Level

Recruiter Screening Questions

1. Tell me about a time you had to use several computer systems during a customer call.
2. Describe how you learned a new CRM or data-entry system.
3. How do you ensure accuracy while entering information in a fast-paced call center while using multiple systems?

What I improved

• Changed computer literary to computer literacy.
• Made the role more candidate-facing instead of reading like internal submission notes.
• Emphasized the key screening factors: recent high-volume call center experience, 30+ WPM typing, system navigation, accuracy, and job stability.
• Kept the 50100 calls/day expectation visible so candidates understand the pace before applying.

Job Type & Location

This is a Contract to Hire position based out of Plymouth, MI.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Plymouth, MI.

Application Deadline

This position is anticipated to close on Nov 23, 2026.

Workplace Type

This is a fully onsite position in Plymouth,MI.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.