Job Description

About Us

At FASTSIGNS® of Franklin, we don't just make signs—we help local businesses solve visual communications challenges and build their brand presence. We operate as a close-knit, highly collaborative team where we work hard, support each other's growth, and celebrate our wins together.

The Opportunity:

We are seeking an energetic, ambitious Customer Service Representative who wants more than just an entry-level position. This role is designed as a foundational stepping stone for someone eager to learn our business from the inside out and grow into a Field Sales Account Executive.

You’ll start by immersing yourself in every aspect of the FASTSIGNS workflow—getting hands-on exposure to graphic design, production, installation, and daily customer interaction. As you master the core operations and product offerings, you’ll transition toward building relationships in the field and driving sales growth.

Key Responsibilities

• Customer Engagement & Service: Serve as a primary initial point of contact for walk-in, phone, and email inquiries. Consult with clients to understand their needs and recommend optimal sign/graphics solutions.
• Workflow & Estimating: Prepare accurate project estimates, create detailed work orders, and manage jobs through completion to ensure timely delivery.
• Cross-Departmental Collaboration: Work directly with our graphic designers and production/installation technicians to understand feasibility, turnarounds, and job specs.
• Path to Sales: Learn our product lines, client base, and local market while gradually prospecting new business opportunities and shadowing client meetings to prepare for a Field Sales transition.
• Team Participation: Active involvement in daily team huddles, business plan execution, and center marketing strategies.

What We Are Looking For

• People-First Mindset: Upbeat, outgoing, and articulate with exceptional active listening skills.
• Growth Orientation: A strong desire to build a career in consultative field sales and business development.
• Detail-Oriented & Organized: High precision in documentation, task management, and problem-solving.
• Adaptable Learner: Eager to learn visual communications, sign production basics, and software tools.
• Experience: 1–3 years in customer service, retail sales, or administrative support preferred (Sign industry experience is a plus, but not required—we will fully train the right candidate!).

Why Join FASTSIGNS of Franklin?

• Structured Career Path: Clear progression path from inside operations/customer service to lucrative field sales.
• Strong Team Culture: A supportive environment where collaboration, mentorship, and individual growth are actively celebrated.
• World-Class Training: Access to FASTSIGNS' extensive online and hands-on training programs.
• Work-Life Balance: Steady weekday schedule with no weekend hours.

Compensation: $15.00 - $18.00 per hour

At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.

Are you ready to plan for your future? Discover your next career. Make your statement.

Learn more by exploring the positions offered by FASTSIGNS centers.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.