Job Description

Customer Service Representative

Location: 7280 Union Centre Blvd, West Chester, OH 45014

Hours: 8:00 AM - 5:00 PM, Monday through Friday

Competitive Compensation

Make the Right Connection—Build Your Career with Dixon!

The Dixon Group is looking for a Customer Service Representative to join our team! As a Customer Service Representative, you will serve as the primary point of contact for our valued customers, delivering world-class service to both internal team members and external clients ranging from small enterprises to large industrial corporations. In this position, you will manage order processing, resolve product and service inquiries, handle billing/accounts receivable tasks, and contribute to continuous improvement projects.

At The Dixon Group, we value the contributions of our Military Veterans and proudly employ our nation’s heroes. Veterans are strongly encouraged to apply.

What You'll Do:

• Act as the primary point of contact for customer inquiries via phone and email. Provide clear, accurate product information and support.
• Accurately process new orders, returns, and exchanges according to company policies and guidelines.
• Investigate and resolve product or service issues promptly and professionally to maintain customer satisfaction and retention.
• Perform daily administrative and financial functions, including customer billing, accounts receivable entries, and file maintenance.
• Document all customer interactions and details accurately in our CRM system for historical tracking and cross-functional visibility.
• Conduct periodic follow-ups with existing customers to assess satisfaction levels and identify support opportunities.
• Partner with internal specialists for quotes and work alongside technical support teams to resolve complex customer inquiries.
• Maintain organized records, adhere to safety protocols, keep a clean workstation, and assist with special projects or additional duties as assigned.

What We're Looking For:

• High School Diploma or equivalent required.
• Prior customer service experience, ideally within a manufacturing, industrial, or transportation environment.
• Clear and professional written and verbal communication skills.
• Basic troubleshooting ability and comfort learning technical product lines and software systems.
• Strong organizational habits, attention to detail, and thorough note-taking skills.
• 2–3 years of customer service or administrative experience in an industrial setting.
• Associate or Bachelor’s degree in Business Administration or a related field.
• Basic familiarity with industrial or transportation products.

What We Offer:

• Medical, dental, and vision insurance for you and your family
• Competitive salary
• Bonus programs
• 401K retirement plan
• Training opportunities
• Tuition reimbursement
• Paid vacation, PTO, and holidays
• Gym reimbursements, and more!

Who We Are: The Dixon Group is a global, family-owned manufacturing company with a history of over 100 years of operation in the U.S.A. Based in Chestertown, Maryland, with distribution centers located worldwide. The company has a diverse workforce and a strong values-based culture. As an innovator in the hose coupling industry, our mission is to provide real solutions for our customers while fostering a supportive and collaborative work environment.

Join us and be a part of a team that values your contributions and supports your goals!

We do not provide sponsorships to work in the United States.

The Dixon Group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices and laws. Accordingly, to the fullest extent required by applicable law, The Dixon Group strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons.

The Dixon Group is committed to protecting the privacy rights of its employees and job applicants to the fullest extent required by applicable law. To that end, personal information will be collected solely for those legitimate business purposes recognized by law, and then maintained in a manner consistent with all applicable laws and regulations pertaining to document retention requirements. The Dixon Group does not sell personal information to third parties, and does not share such personal information with third parties except when authorized by law to do so (e.g., in response to a lawful subpoena; mandatory tax reporting; etc.)