Job Description

CUSTOMER SERVICE REPRESENTATIVE - 5 WEEKS - TEMPORARY

Medcan Group is one of Australia's leading medicinal cannabis companies, with operations spanning cultivation, manufacturing, research and education. Since 2016, we've been committed to producing high-quality medicinal cannabis products that improve patients' lives while maintaining the highest standards of quality, compliance and innovation.

We're urgently seeking an organised, reliable and proactive Customer Service Representative for a five-week full-time fixed-term contract to provide short-term cover. If you're available to start immediately and can hit the ground running, this is a great opportunity to put your customer service skills to work in a fast-paced environment where accuracy, organisation and teamwork matter.

About the Role

Reporting to the GM, Greensaver is seeking a proactive and customer-focused Customer Service Representative to join our team in Sumner on a five-week, full-time fixed-term contract.

This is an excellent opportunity for an experienced customer service professional who enjoys building strong client relationships, solving problems and delivering exceptional customer experiences.

You'll support our pharmacy network throughout the customer lifecycle, from onboarding new pharmacies to assisting with online ordering, account enquiries and product support. Working closely with our sales, logistics, finance, marketing and IT teams, you'll help ensure our pharmacy customers receive timely, reliable and professional service.

Contract Details

• Duration: Five (5) weeks, fixed term.
• Hours: Full-time. (38 hours a week)
• Location: Sumner, Brisbane.
• Availability: Applicants must be available to commit to the full five-week assignment.

Key Responsibilities

• Pharmacy Customer Service: Build and maintain strong relationships with pharmacy customers, responding to enquiries and resolving or escalating order issues, stock discrepancies, backorders and delivery delays.
• Order Management & Support: Monitor order progress and coordinate with internal stakeholders to ensure pharmacies receive timely updates and a positive ordering experience.
• Pharmacy Onboarding: Support the onboarding of new pharmacy accounts, ensuring accurate documentation, CRM data entry and timely completion of onboarding requirements.
• CRM & Systems Support: Monitor onboarding progress, troubleshoot system issues and collaborate with IT and sales teams to implement approved system improvements.
• Sales Team Support: Provide administrative support to the sales team, including new account setup, client meeting preparation and account status updates.
• Reporting & Insights: Prepare customer activity reports, track onboarding progress and identify customer feedback and usage trends to support continuous improvement and sales performance.
• Product Knowledge: Develop and maintain knowledge of Greensaver products to confidently respond to pharmacy enquiries and support customer needs.
• Team Collaboration & Culture: Work collaboratively across sales, IT and other internal teams while contributing to a positive, inclusive and safety-focused workplace.

About You

You are a customer-focused, organised and solutions-driven professional who can quickly get up to speed in a busy environment. You take ownership of customer enquiries, communicate confidently with diverse stakeholders and enjoy finding practical solutions.

Selection Criteria

• At least two (2) years' customer service experience within the FMCG industry.
• At least two (2) years' experience using CRM systems.
• Experience with e-commerce platforms and online ordering processes.
• Proficiency in Microsoft Office, including Outlook, Word, Excel and PowerPoint.
• Strong communication, problem-solving and relationship-building skills.
• Excellent attention to detail and the ability to manage competing priorities.
• Experience resolving customer complaints and managing challenging conversations professionally.

Essential Requirements

• Ability to obtain and maintain a Federal Police Check (required every two years throughout employment).Strong work ethic, reliability, and willingness to learn.
• Applicants must be available to commit to the full five-week (5) assignment.

How to Apply

To be considered for this opportunity, please submit:

• Your resume.
• A brief cover letter addressing the selection criteria

Shortlisted applicants will also be required to complete a psychometric assessment via a link that will be emailed as part of the recruitment process.