Job Description

Customer Service Representative

Location: New Haven, CT (Onsite)

Job Type: Permanent / Direct Hire

Salary: $65,000 - $80,000 per year

About the Role

We are seeking a customer-focused and detail-oriented Customer Service Representative to serve as a key point of contact for distributors, wholesalers, architects, contractors, and internal business partners. In this role, you will provide front-line support, resolve order-related issues, and ensure an exceptional customer experience from order placement through delivery.

Working cross-functionally with teams including Engineering, Order Entry, Shipping, Finance, and Operations, you will play a critical role in maintaining customer satisfaction, improving processes, and supporting business growth.

Key Responsibilities

• Serve as the primary point of contact for customers within assigned territories and provide support across other regions as needed.
• Respond promptly to inquiries regarding pricing, product availability, order status, and shipping information.
• Process customer requests, returns, credits, and replacement orders within established service-level timelines.
• Investigate and resolve order-related concerns while maintaining a high level of customer satisfaction.
• Utilize company systems and customer databases to access account information and manage service requests.
• Partner with internal departments to ensure accurate and timely order fulfillment.
• Balance customer needs with company policies while exercising sound judgment and problem-solving skills.
• Identify opportunities to improve processes and enhance the overall customer experience.
• Maintain accurate records and leverage CRM tools to document customer interactions when applicable.
• Stay current on product knowledge and participate in ongoing training programs.
• Collaborate with team members to reduce order errors, returns, and credits.
• Uphold professional standards and company policies, including compliance with the company's Code of Conduct.
• Support additional customer service initiatives and projects as assigned.

Qualifications

• Minimum of 5 years of customer service experience in a manufacturing environment.
• Bachelor's degree preferred but not required.
• Strong analytical, problem-solving, and organizational skills with exceptional attention to detail.
• Excellent verbal and written communication skills, including strong grammar, spelling, and email correspondence abilities.
• Proven ability to deliver an outstanding customer experience while managing multiple priorities.
• Proficiency in Microsoft Office, including Outlook, Excel, and Word; experience with JDE or similar ERP systems is a plus.
• Experience using CRM platforms and customer account management tools.
• Ability to thrive in a fast-paced, team-oriented environment while handling multiple systems and priorities simultaneously.

Why Join Us?

• Competitive salary: $65,000 - $80,000
• Stable, long-term direct hire opportunity
• Collaborative team environment
• Opportunity to work with industry-leading customers and partners
• Professional development and product training opportunities
• Make a direct impact on customer satisfaction and business success

Ideal for candidates with manufacturing customer service, order management, order processing, inside sales support, account coordination, or customer operations experience looking to grow their career with a global industry leader.

Job Type & Location

This is a Permanent position based out of New Haven, CT.

Pay and Benefits

The pay range for this position is $65000.00 - $80000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits Package____________________________________________________________

Job Type & Location

This is a Permanent position based out of New Haven, CT.

Application Deadline

This position is anticipated to close on Oct 28, 2026.

Workplace Type

This is a fully onsite position in New Haven,CT.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.