Job Description

Job Summary

OMCO, a MacLean-Fogg Company, is seeking a Customer Service Representative in Phoenix, AZ. In this role, you'll serve as a key point of contact for customers, provide accurate product and order information, and resolve service issues across phone, email, and chat channels. You'll collaborate with internal teams to support accurate order processing, resolve billing concerns, and deliver a positive customer experience.

• Location: Phoenix, AZ
• Work Arrangement: On-site
• Schedule: Day / 1st Shift
• Pay: $82,000/year
• Employment Type: Full-time / Salary
• Travel: Minimal, up to 10%

What You'll Do as a Customer Service Representative

• Respond promptly and professionally to customer inquiries by phone, email, and chat, providing accurate information about products, services, and orders.
• Assist with manual order entry, order processing, and tracking to help ensure accurate and timely customer service.
• Identify customer needs, answer questions, and provide solutions that support customer satisfaction and informed purchasing decisions.
• Resolve routine customer concerns and complaints, follow up to confirm resolution, and escalate more complex issues when appropriate.
• Maintain accurate, detailed, and organized records of customer interactions, inquiries, and resolutions for future reference.
• Partner with the accounting department to investigate and resolve invoice discrepancies, supporting accurate billing and customer trust.
• Use computerized systems to support pricing, ordering, tracking, reporting, information gathering, and troubleshooting.
• Collaborate with team members to improve service quality while maintaining current knowledge of company products, services, and policies.

What You'll Bring

Required Qualifications

• At least 1 year of customer service experience.
• Intermediate verbal and written communication skills, with the ability to communicate clearly and professionally with customers and colleagues.
• Ability to follow written and verbal directions and accurately interpret work instructions.
• Problem-solving skills, including the ability to identify issues, evaluate information, and implement effective solutions.
• Ability to work collaboratively as part of a team while managing customer inquiries and service responsibilities.

No specific degree or formal education requirement is established for this position.

Work Environment & Physical Requirements

• This is an on-site position in Phoenix, AZ.
• The role involves extended periods of sitting while performing customer service and computer-based responsibilities.

The physical requirements described above represent those needed to perform the essential functions of the position, with or without reasonable accommodation.

Benefits

Eligible employees across MacLean-Fogg and its affiliated companies have access to a comprehensive benefits program designed to support health, financial well-being, time away, and development. This position is eligible for benefits that include:

• Medical, dental, and vision coverage
• 401(k) with company match and potential profit sharing
• Paid time off and paid holidays
• Health Savings Account contributions for eligible plans
• Company-paid life insurance and short-term disability coverage
• Paid parental leave
• Employee Assistance Program and mental health resources
• Virtual healthcare resources
• Tuition reimbursement and development opportunities
• Additional wellness, financial, and employee programs

Benefits are subject to applicable plan terms and eligibility requirements.

Explore our full benefits and interactive resources: https://explore.benefits.macleanfogg.app

Pre-Employment Requirements

After a conditional offer, this position requires a pre-employment drug screen and criminal background check. Screening and employment decisions are administered consistent with applicable law and the requirements of the position.

About MacLean-Fogg

MacLean-Fogg is a fourth-generation, family-owned American manufacturing company headquartered in Mundelein, Illinois. Founded in 1925, we design and manufacture engineered components and solutions for automotive and industrial markets.

Our portfolio includes MacLean-Fogg Component Solutions, OMCO, Mallard Manufacturing, and Threadstrong. Across our companies, we share a commitment to Integrity, People, Customers, and Stewardship while investing in our people, manufacturing capabilities, customers, and communities.

Equal Employment Opportunity & Accommodations

MacLean-Fogg and its affiliated companies are equal opportunity employers. We provide equal employment opportunities to qualified applicants and employees without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, ancestry, age, disability, genetic information, military or veteran status, marital status, or any other characteristic protected by applicable law.

If you need a reasonable accommodation to apply, complete an assessment, or participate in the hiring process, contact careers@macleanfogg.com.

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