Job Description

Customer Service Representative

About the Role

We are seeking a customer-focused and detail-oriented Customer Service Representative to join our team. In this role, you will serve as the primary point of contact for customers, assisting with account inquiries, billing concerns, service requests, and payment processing. The ideal candidate enjoys helping people, solving problems, and working in a fast-paced environment where exceptional customer service is the top priority.

Key Responsibilities

• Provide professional customer support in person, over the phone, and through email.
• Assist customers with billing questions, payment inquiries, service connections and reconnections, deposits, and emergency-related concerns.
• Research and resolve account issues, billing disputes, and escalated customer complaints.
• Process customer payments, including cash, checks, and money orders, while maintaining accurate transaction records.
• Review and maintain customer documentation such as leases, deeds, and identification records.
• Investigate account discrepancies, fraud alerts, and identity verification concerns, escalating issues when appropriate.
• Create and manage service work orders and update customer information within company systems.
• Communicate with customers to correct account information and ensure accurate records.
• Support field operations and collections teams as needed.
• Complete daily payment balancing, reconciliation activities, and required reporting.
• Track customer traffic and maintain service metrics.
• Provide support at additional office locations when business needs require.

Qualifications

• Previous customer service experience in a high-volume environment.
• Experience interacting with customers through multiple channels, including face-to-face, phone, and email.
• Strong problem-solving skills with the ability to handle billing disputes, account questions, and customer concerns professionally.
• Comfortable handling cash transactions and performing payment reconciliations.
• Excellent communication and organizational skills.
• Strong attention to detail and ability to navigate computer systems and databases.
• Experience working with utility, financial, billing, or account management systems is a plus.

What We're Looking For

• A customer-first mindset with a passion for helping others.
• Ability to remain professional and empathetic when handling challenging situations.
• Strong critical-thinking and decision-making skills.
• Dependable, adaptable, and able to manage multiple priorities in a fast-paced environment.

Ideal Backgrounds: Customer Service Representative, Bank Teller, Call Center Representative, Utility Customer Service Representative, Administrative Support, Billing Specialist, or Account Coordinator.

Job Type & Location

This is a Contract position based out of Washington, DC.

Pay and Benefits

The pay range for this position is $22.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Washington,DC.

Application Deadline

This position is anticipated to close on Oct 23, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.