TEKsystems

Customer Service Representative

TEKsystems  •  $20 - $21/hr  •  Phoenix, AZ (Onsite)  •  1 day ago
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Job Description

Customer Service Representative

Phoenix, AZ | Onsite

  • $19.50/hr
  • $20.50/hr (bilingual differential)

Are you an experienced customer service professional looking to build a long-term career with a growing company? We are seeking Customer Service Representatives to join a fast-paced contact center supporting homeowners with mortgage-related questions and account needs. This role offers outstanding career growth, leadership development opportunities, and a clear path for advancement.

What You'll Do

  • Handle a high volume of inbound customer calls regarding mortgage payments, escrow accounts, payoff requests, and general account servicing.
  • Assist customers with website navigation and account-related inquiries.
  • Make outbound reminder calls regarding upcoming mortgage payments (not a collections-focused role).
  • Provide exceptional customer service while maintaining professionalism and empathy in every interaction.
  • Refer eligible customers to internal departments for additional home financing opportunities.
  • Accurately document customer interactions and account activity.
  • Follow established escalation procedures and route calls to appropriate departments when necessary.
  • Meet quality, productivity, and customer satisfaction metrics.

Required Qualifications

  • 2+ years of recent call center or contact center experience.
  • Experience handling high-volume inbound and outbound calls.
  • Strong customer service and communication skills.
  • High school diploma or equivalent.
  • Ability to navigate multiple systems and learn new software quickly.
  • Proven reliability, strong attendance, and professional work history.
  • Ability to work in a metrics-driven environment.

Preferred Qualifications

  • Experience in financial services, banking, mortgage servicing, or lending environments.
  • Bilingual skills.
  • Experience working with dialer systems.
  • Familiarity with call center metrics such as QA, CSAT, First Call Resolution, and Adherence.

Training & Schedule

Mandatory Onsite Training

  • Monday-Friday
  • 8:00 AM - 5:00 PM
  • Three weeks in length
  • Attendance is required for all training days

Why Join Us?

  • Opportunity to enter and grow within the mortgage industry.
  • Strong promote-from-within culture.
  • Career advancement opportunities into leadership and operational roles.
  • Modern, collaborative contact center environment.
  • Dedicated workstation and comprehensive training.
  • Monthly incentive program with bonus potential of up to $500 per month based on performance and attendance.

Compensation & Benefits

  • $19.50/hr
  • $20.50/hr for qualified bilingual representatives
  • Medical, dental, and vision coverage
  • 401(k) with pre-tax and Roth options
  • Life insurance
  • Short and long-term disability
  • Health Savings Account (HSA)
  • Employee Assistance Program
  • Paid time off and other applicable benefits

If you're a dependable customer service professional who enjoys helping others and wants a career with growth potential, we'd love to hear from you. Apply today!

Job Type & Location

This is a Contract to Hire position based out of Phoenix, AZ.

Pay and Benefits

The pay range for this position is $19.50 - $20.50/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Phoenix,AZ.

Application Deadline

This position is anticipated to close on Oct 13, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

TEKsystems

About TEKsystems

We’re TEKsystems and TEKsystems Global Services. We accelerate business transformation for our customers, so they can capitalize on change and master the momentum of technology. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities.

TEKsystems and TEKsystems Global Services are Allegis Group companies.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Hanover, MD
Year Founded
1983
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