SAVENCIA

Customer Service Representative

SAVENCIA  •  Onsite  •  3 hours ago
Apply
Save Job
Mark Applied Mark Interviewed Mark Offered
Hide Job Report Job
AI can make mistakes so check important info. Chat history is never stored.

Job Description

Savencia Food Service Premium Hong Kong is a leading food distributor in Hong Kong, dedicated to delivering high-quality products and exceptional service to our clients. We are seeking a friendly and proactive Customer Service Representative to join our team and ensure our clients receive outstanding support and service.

Key Responsibilities:

  • Client Support:
  • Serve as the primary point of contact for customer inquiries, providing timely and accurate information.
  • Address and resolve customer issues and complaints with professionalism and empathy.
  • Order Management:
  • Process customer orders efficiently, coordinating with the operations team and 3PL provider to ensure timely delivery.
  • Monitor order status and communicate updates to customers as needed.
  • Relationship Building:
  • Build and maintain strong relationships with clients, understanding their needs and preferences.
  • Gather customer feedback and insights to improve service delivery and client satisfaction.
  • Documentation and Reporting:
  • Maintain accurate records of customer interactions, orders, and feedback.
  • Prepare regular reports on customer service activities and performance metrics.
  • Team Collaboration:
  • Work closely with the operations team to ensure seamless communication and coordination.
  • Participate in team meetings and contribute to service improvement initiatives.

Qualifications:

  • High school diploma or equivalent; additional qualifications in customer service or related fields are a plus.
  • Proven experience in a customer service role, preferably in the food distribution industry.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work in a fast-paced and dynamic environment.
  • Proficiency in SAP, Microsoft Office Suite and CRM software is desirable.
  • Fluency in English and Cantonese; Mandarin is a plus.

Savencia is an international, family-based and independent food group infused with strong corporate values and a vocation: “Leading the way to better food”. With more than 26,000 employees in 38 countries, Savencia develops innovative products of high quality that are mainly commercialized in Retail and Food Service.

Groupe SAVENCIA is a major player in processing milk, international player in Premium Food Service, also presents in retailing and shops and specialized in sweet gastronomy / chocolate, charcuterie and seafood brands.

To know more: https://www.savencia.com/

SAVENCIA

About SAVENCIA

The world over, a passion for savors and specialties.

Savencia is an international, independent family food group, with 25,900 employees worldwide and brands sold in 120 countries.

Guided by its mission "Leading the way to better food", Groupe Savencia develops innovative and high-quality products and brands for retail, food service and industry. It relies on human-sized subsidiaries deeply rooted in their local markets, as well as on shared global expertises.

Strong values, people centric approach and ambition to excellence are at the heart of the Savencia’s culture. This humanistic and entrepreneurial culture is a basis shared day by day, fostering the professional development of its employees.

With its subsidiaries and stakeholders, Savencia is committed to leading the way sustainably, to encourage healthy eating and contribute to the common good, as part of its Oxygen CSR approach.

The Group has two entities:

Savencia Fromage & Dairy, a major player in dairy processing and N°. 5 cheese manufacturer worldwide, with a diversified brands portfolio. Iconic brands like Caprice des Dieux, Elle & Vire, St Moret, Le Rustique, St Agur, Géramont or Milkana, local leaders like Burgo de Arias, Balade, Lucina, Pribinacek, Polenghi or Ilolay, and PDO brands like Papillon, Époisses Berthaut or Lescure butter.

Savencia Gourmet, an international player in chocolate and premium brands for sweet gastronomy, notably with the Valrhona, Weiss and Republica del Cacao brands, as well as La Maison du Chocolat and De Neuville stores. In France, Savencia is also present in deli and seafood with strong brands like Bordeau Chesnel, St Agaûne and Coraya.

To know more about Savencia or discover our career opportunities: visit our website savencia.com

Industry
Food & Beverage
Company Size
5,001-10,000 employees
Headquarters
Viroflay, FR
Year Founded
Unknown
Website
savencia.com
Social Media