Job Description

Customer Service Representative | Hybrid

We are seeking a Customer Service Representative to support participants through inbound phone calls and email inquiries. This position focuses on providing excellent customer service, resolving issues efficiently, assisting with online portal navigation, and educating participants on available programs and resources.

Responsibilities

• Handle high-volume inbound calls and assigned email requests while providing professional and helpful customer service.
• Gather and document participant information accurately and work toward first-call resolution.
• Assist participants with registration, login issues, password/access concerns, and website navigation.
• Answer questions regarding programs, applications, and resources available through the participant portal.
• Educate participants to help reduce repeat calls and improve their overall experience.
• Escalate complex or non-routine concerns to the appropriate internal teams.
• Assist participants with completing surveys over the phone.
• Maintain accurate and detailed documentation of all participant interactions.

Qualifications

• 1+ year of call center experience required.
• 1-3 years of technical call center, customer service, or transferable experience preferred.
• High School Diploma or GED required.
• Strong customer service, problem-solving, and issue-resolution skills.
• Excellent verbal and written communication skills.
• Strong attention to detail and active listening abilities.
• Comfortable navigating multiple computer systems and applications.
• Proficiency with Microsoft Word and Excel.
• Professional telephone presence and communication style.
• Ability to work a flexible schedule and overtime when needed.
• Must successfully complete required background and drug screening.
• Bilingual Spanish/English is highly preferred and will receive interview preference.

Work Schedule & Location

• Hybrid position with onsite attendance required 2 days per week after successful completion of training and transition to hybrid work.
• Candidates must live within one hour of the Indianapolis, IN office.
• Initial training and onboarding are 100% onsite.
• Employees will continue working onsite for the first few weeks following training before transitioning to the hybrid schedule.
• Permanent shifts are assigned at the time of offer and may include schedules beginning between 8:00 AM and 11:00 AM.

Work-From-Home Requirements

Once approved for hybrid work, employees must have:

• A private workspace with a door.
• The ability to hardwire the company laptop directly to the internet. Wi-Fi cannot be used.
• A distraction-free work environment during scheduled working hours.
• Reliable arrangements for childcare or other caregiving responsibilities during work hours.

Ideal Candidate

The ideal candidate has previous inbound call center experience, is comfortable assisting customers with technical or account-related questions, and can efficiently navigate multiple systems while providing a positive customer experience. Strong problem-solving, communication, and de-escalation skills are essential for success in this role.

Job Type & Location

This is a Contract to Hire position based out of Indianapolis, IN.

Pay and Benefits

The pay range for this position is $16.00 - $16.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Indianapolis,IN.

Application Deadline

This position is anticipated to close on Oct 19, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.