Aviagen

Customer Service Representative

Aviagen  •  Huntsville, AL (Onsite)  •  2 days ago
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Job Description

Job Description Summary:

We are looking for a motivated and driven customer support professional to join Aviagen as a Customer Support Representative. As part of our operations team, you will work closely for success to help drive Aviagen’s customer support initiatives. You will be a primary point of contact for our Customers and will have a huge impact on customers experience and the growth of the company.

Job Description:

Position Summary

The Central Planner is responsible for coordinating customer order fulfillment across multiple regions to ensure customer requirements and business priorities are met. This role serves as a key link between customers, regions, operations, and production planning. The Central Planner participates in order creation and maintenance, customer and business communications, fulfillment monitoring, data analysis, and the resolution of supply-related challenges.

The ideal candidate is highly organized, detail-oriented, and analytical, with the ability to manage multiple priorities while maintaining a strong customer focus.

Duties

  • Create, validate, and manage customer orders and changes within company systems, ensuring accurate order information and communication.
  • Collaborate with teams to confirm order dates, fulfillment locations, and delivery requirements while supporting customer expectations, quality standards, and operational capabilities.
  • Track, analyze, and report on production performance, order activity, and other planning metrics.
  • Collaborate with planning teams and regional operations to resolve supply chain challenges.
  • Support regional and customer requests by providing timely information, coordination, and issue resolution.
  • Partner with central and regional teams, including customer service, operations, production planning, and sales, to ensure successful execution of order fulfillment.

Qualifications

  • Bachelor's degree in Supply Chain Management, Business, Operations, Logistics, or a related field, or equivalent work experience.
  • Two or more years of experience in planning, supply chain, customer order management, logistics, operations, or a related field.
  • Strong proficiency in Microsoft Excel and other Microsoft Office applications.
  • Experience working with production and order management systems.
  • Strong analytical, organizational, and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
  • Strong attention to detail and commitment to data accuracy and quality.Empathize with users to provide compassionate, succinct, relatable support, with a focus on building customer loyalty
Aviagen

About Aviagen

Aviagen – Breeding Success Together

Aviagen® is more than just a leading poultry breeding company. Our mission is to nourish communities worldwide with affordable, sustainable chicken protein. We achieve this goal by “Breeding Success Together” with the world’s poultry producers and all stakeholders in the global poultry supply chain.

Our robust breeding stock is carefully bred for performance, welfare and sustainability. Over the decades, our innovative breeding techniques have resulted in a steady improvement in these traits. Our breeding innovations have enhanced feed efficiency, making commercial chicken production both environmentally responsible and economically viable for farmers. And, they have continuously improved the health and well-being of our birds.

Recognizing the varied needs of poultry producers worldwide, we offer a diverse portfolio of breeding stock, under the Arbor Acres®, Indian River®, and Ross® brand names, as well as the Rowan Range® and Specialty Males® for niche market needs.

Aviagen is committed to ensuring food safety and security. That’s why biosecurity is paramount in our operations, safeguarding our customers' supply and preventing pathogens from entering the food chain. With pedigree breeding programs in the US and UK and supply bases across six continents, we maintain a stable supply of high-quality breeding stock.

Headquartered in Huntsville, Alabama, US, with operations across the UK, Europe, Turkey, Latin America, India, Australia, New Zealand and the US, and joint ventures in Asia, Aviagen is truly a global organization. Our more than 8,000 dedicated professionals provide a local touch, serving our customers in 100 countries. We're committed to supporting their success in offering a reliable food source for today and generations to come.

For job openings, visit www.aviagencareers.com

Industry
Food & Beverage
Company Size
1,001-5,000 employees
Headquarters
Unknown
Year Founded
Unknown
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