Job Description

We are looking for a Customer Service Representative to join our growing Customer Experience team. In this role, you will be the first point of contact for our clients; answering questions, resolving issues, and ensuring every interaction leaves people feeling supported and heard. You do not need a background in HR technology; what matters is that you genuinely enjoy helping people, stay calm under pressure, and take ownership of problems until they are solved.

Key Responsibilities

• Respond to client enquiries via phone, email, and live chat in a timely and professional manner
• Troubleshoot platform issues and escalate to technical teams where necessary
• Guide new users through the Bryq platform and help them get set up
• Log and track client interactions accurately in the CRM system
• Identify common issues and share feedback with the product team to improve the client experience
• Meet individual and team service level targets for response time and resolution quality
• Support onboarding of new client accounts alongside the Customer Success team

Requirements

Required Qualifications

• 1–3 years of experience in a customer service, support, or client-facing role
• Strong written and verbal communication skills in English
• Ability to manage multiple enquiries simultaneously without losing attention to detail
• Comfortable working with digital tools and learning new software quickly
• Secondary education or above

Preferred (Nice to Have)

• Experience in a SaaS, HR technology, or recruitment environment
• Familiarity with CRM systems (e.g., HubSpot, Salesforce, Zendesk)
• A second European language
• Experience working in retail, hospitality, or call centre environments — your frontline service skills translate directly

Benefits

• Competitive salary with performance-based bonus
• Fully remote or hybrid working options
• 25 days annual leave plus public holidays
• Access to professional development budget
• Health and wellness allowance
• A team that values your input and gives you room to grow