Job Description

Schedule: Must be available within operating hours of 5:00 AM - 10:00 PM, 7 days per week (assigned schedule)

Are you passionate about helping people and delivering exceptional customer service? We are seeking Customer Service Representatives to join a growing healthcare support team. This role is ideal for individuals who thrive in a fast-paced call center environment, enjoy helping customers solve problems, and can maintain accuracy while navigating multiple computer systems.

This position offers extensive training, growth opportunities, and a clear career path into advanced roles and leadership positions.

What You'll Do

• Handle inbound customer calls and occasional follow-up calls regarding healthcare and pharmacy-related questions.
• Assist customers with prior authorization inquiries, general benefit questions, and account-related concerns.
• Accurately document customer interactions and update information across multiple systems.
• Navigate several applications and databases while speaking with customers.
• Research customer concerns and provide timely, accurate resolutions.
• Maintain confidentiality when handling sensitive healthcare information.
• Meet quality, accuracy, and productivity goals in a high-volume call center environment.
• Deliver outstanding customer service while managing between 50-100 calls per day, depending on call complexity.

Qualifications

• Minimum 1 year of recent high-volume call center experience.
• Strong customer service and problem-solving skills.
• Ability to work efficiently in a fast-paced environment.
• Strong computer skills and confidence navigating multiple programs simultaneously.
• Typing speed of at least 30 WPM.
• Excellent attention to detail and data entry accuracy.
• Stable work history with solid job tenure.
• High School Diploma or GED required.

Preferred Qualifications

• Healthcare, medical, pharmacy, or insurance industry experience.
• Pharmacy Technician Certification.
• Bilingual language skills.
• Experience working with CRM, customer service, or healthcare systems.

Training & Development

• Four weeks of paid training.
• Training schedule: Monday-Friday, 10:00 AM - 6:30 PM EST.
• Performance-based shift selection following training.
• Extensive healthcare and pharmacy benefits management industry training.
• Opportunities for advancement into Tier 2 and other specialized departments.

Growth Opportunities

This organization is known for promoting from within and offering long-term career growth. Employees have successfully advanced into positions such as:

• Team Lead
• Supervisor
• Trainer
• Quality Analyst
• Workforce & Reporting
• Client Administration
• Claims and other operational departments

Work Environment

• Professional call center environment.
• Team-oriented culture focused on employee development and success.
• Performance-driven workplace with clear advancement opportunities.
• Mandatory overtime during peak periods, especially January and February.
• Strong emphasis on training participation, quality, and continuous improvement.

Why Join This Opportunity?

• Career advancement and internal promotion opportunities.
• Professional healthcare industry experience.
• Opportunity to grow into higher-level customer service and leadership positions.
• Contract-to-hire potential with long-term stability.
• Additional employee perks and benefits available upon permanent hire.
• Ongoing training, development, and skill-building opportunities.

#centralpriority2026

Job Type & Location

This is a Contract to Hire position based out of Plymouth, MI.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Plymouth,MI.

Application Deadline

This position is anticipated to close on Oct 2, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.