Job Description

Customer Service Representative – Global Wave Group

Location: Albany, Auckland (Office based)

Reports to: Customer Service Lead

Key Responsibilities

• Handle customer inquiries via online chat and email, assisting clients with issues and questions.
• Coordinate communication between customers and internal departments.
• Work closely with the sales team to address daily sales-related matters.

Essential Requirements

• Previous customer service experience is preferred.
• Experience in stock or securities trading is a plus.
• Proficiency in English, Mandarin, Thai, Filipino, Korean, Malay or Vietnamese.
• Proficient in Microsoft Office (Word, Excel, Outlook, etc.).
• Strong communication and adaptability skills with a responsible work attitude.
• Able to work efficiently with team leaders to meet team objectives.
• Willing to work non-standard New Zealand business hours.

Application Requirements

• Applicants must have the legal right to work in New Zealand.
• Please specify all languages you can speak and your level of proficiency in your CV.