Job Description

BGE Indoor Air Quality Solutions started from humble beginnings over 50 years ago. Today, we support customers across the country and across industries with filtration, controlled environment testing, and indoor air quality services. Our work supports some of Canada’s best-run buildings, where safety, precision, and quality leave little room for compromise.

What sets BGE apart is our people. When clean air matters, our team shows up with pride to create clean, healthy indoor environments for people, products, and processes.

Job title: Customer Service Representative

Job overview: ​The Customer Service Representative plays a critical role in ensuring customer satisfaction while also supporting day-to-day warehouse operations. This is a dynamic role, with approximately 75% of time spent on customer service responsibilities, including front desk support, order processing, customer inquiries, and related communication. The remaining 25% of the role supports warehouse operations, including order picking, unloading trucks, using pallet jacks, and completing general warehouse duties.

Tasks, duties and responsibilities:

• ​Provide customer service support, including greeting customers and assisting them with inquiries, placing orders, and order pick-up.
• Process sales orders, quotes, returns, and other reporting requirements
• Provide product consultation and direction to customers.
• ​Engage with the supply chain team to address product inquiries and resolve inventory and order questions.
• Coordinate with the warehouse team to ensure orders are shipped in a timely manner.
• ​Follow up on order status and communicate order updates to customers​Communicate with the sales team and other departments to meet customer needs
• ​Assist with warehousing duties including shipping and receiving, loading and unloading orders, picking and packing orders, and organization and housekeeping of the warehouse.

Physical requirements: Standing; walking; bending; dusty environments; exposure to extreme temperatures, heights, noise and lifting up to 23kg (50lbs)

What We Offer

• A competitive total compensation package including RSP matching, benefits, and Health Spending Account.
• Time off that supports work / life integration, including Wellness days.
• Breathing clean air is crucial to us. That's why, on your work anniversary, we gift our team members with complimentary filters.
• Opportunities for growth in a friendly, cooperative environment with a home-grown company who has nothing but opportunities ahead of us.

At BGE, we represent a diverse workforce and are proud to provide equitable and inclusive opportunities that support belonging. We encourage all applicants who are legally able to work in Canada to apply.