📍 Southlake, TX ON-SITE🕒 Full-Time Tues-Sat 9am-6pm 🌎 Earn an additional $10 SPIFF for every qualifying bilingual call!💵 Average CSR total annual earnings: $45,000–$75,000
At Berkeys Air Conditioning, Plumbing & Electrical, we don't just answer phones—we create exceptional customer experiences.
We're looking for energetic, customer-focused bilingual English/Spanish Customer Service Representatives to join our growing team in Southlake.
As a CSR, you'll be the first point of contact for homeowners throughout DFW who need HVAC, Plumbing, and Electrical services. You'll listen, identify their needs, answer questions, and help get the right service scheduled—all while providing the friendly, professional experience Berkeys is known for.
And your bilingual skills are rewarded: eligible team members can earn an additional $10 SPIFF for every qualifying bilingual customer call they handle.
If you love talking with people, solving problems, and working in a fast-paced environment where your performance can directly increase your earnings, we'd love to meet you!
Your earning potential goes beyond your hourly rate:
Your performance matters at Berkeys—and we believe in rewarding it.
When you join our team, you'll receive:
As a Customer Service Representative, you'll help homeowners by answering inbound calls, scheduling service appointments, and making sure every customer feels valued from the very first conversation.
Your day may include:
✔ Answering inbound customer calls
✔ Scheduling HVAC, Plumbing, and Electrical service appointments
✔ Helping customers choose appointment times that fit their needs
✔ Answering customer questions and providing excellent service
✔ Updating customer information and documenting interactions
✔ Working closely with Dispatch and Operations to keep schedules running smoothly
✔ Following up with customers regarding memberships, maintenance visits, and appointment confirmations
✔ Creating positive customer experiences with every interaction
We're looking for someone who is:
⭐ Friendly and enjoys talking with people
⭐ Positive, enthusiastic, and professional
⭐ Organized and detail-oriented
⭐ Comfortable working in a fast-paced environment
⭐ A strong communicator with excellent listening skills
⭐ Able to multitask while navigating multiple computer systems
⭐ Coachable and eager to learn
⭐ A dependable team player
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Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.
Elevating Home Services with Passion and Expertise at Berkeys
For over four decades, we've approached every job with the goal of forging enduring relationships with customers who expect the same excellence we demand of ourselves. To achieve this, we invest in skilled technicians who share our dedication to outstanding service.
Berkeys is proud to be recognized as one of the "Top 30 Best Places to Work" by the Dallas Morning News and Energage. We're committed to providing our customers with unrivaled service while ensuring our team's success through professional and personal support.
At Berkeys, we understand that your work is more than just a job – it's your passion. We're seeking individuals who take pride in their craft and are eager to join a company that values and nurtures their dedication while offering a fulfilling career. If this sounds like you, Berkeys is the perfect fit.
Join us in redefining home services through expertise, commitment, and a people-first approach. Welcome to Berkeys!
