Demonstrates SoundOff Signal’s Core Values daily with interactions with internal and external customers.
Process customer orders accurately and efficiently using Salesforce and Syteline systems.
Processing Cases through Salesforce
Handle inbound and outbound phone calls with professionalism and excellent etiquette using 8x8 phone system.
Maintain clear and professional communication with both internal and external customers.
Collaborate daily with other departments to ensure seamless customer support.
Participate actively in team meetings and cross-functional discussions.
Follow existing customer service processes and suggest improvements where applicable.
Manage multiple tasks simultaneously while maintaining high attention to detail.
Take initiative in solving problems and resolving customer concerns effectively.
Maintain accurate records and documentation related to customer interactions.
Demonstrate the ability to make decisions independently and confidently.
Support other customer service functions and responsibilities as assigned.
Embrace opportunities to learn new aspects of the customer service role.
Maintain consistent attendance and punctuality; reliability is essential.
High school diploma or equivalent; additional education or certification is a plus.
2+ years of experience in customer service or administrative role preferred.
Experience with Salesforce(CRM) and Syteline(ERP) 8x8(Phone system) is highly desirable.
Strong verbal and written communication skills.
Proven ability to handle conflict and navigate difficult conversations professionally.
Exceptional phone etiquette and interpersonal skills.
Highly detail-oriented and organized.
Able to understand and follow written work instructions and processes.
Comfortable working independently and within a team.
Strong multitasking and time management abilities.
Willingness to take ownership and lead when necessary – a true team player with a leader’s mentality.
Willingness to work flexible hours as needed.
Other opportunities as assigned
Mostly office environment, occasional light manufacturing environment
Fast-paced, team-oriented environment
Low noise level in a temperature-controlled setting
This is a hybrid position. In office hours are required
Mostly normal business hours with occasional need to flex hours
SoundOff Signal is a globally recognized leader in vehicle lighting, control systems and electronic warning solutions, serving the emergency, amber, government and off-road markets. With a strong commitment to innovation and continuous improvement, the company delivers high-quality systems designed to seamlessly integrate into vehicles, enhancing visibility and communication. These solutions contribute to creating safer environments for professionals and the communities they serve.
Headquartered in Hudsonville, Michigan, SoundOff Signal operates as an ESOP organization, reflecting its commitment to employee ownership and shared success. Its team of over 500 dedicated employees designs, engineers and manufactures superior products on-site, ensuring exceptional quality and reliability.
Driven by a passion for excellence and customer satisfaction, SoundOff Signal continues to set industry standards with innovative, durable solutions tailored to meet the needs of diverse markets. By empowering emergency responders and other professionals with cutting-edge technology, the company plays a vital role in improving safety and efficiency worldwide.
