Job Description

This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride.

The Role

At Baxter, we are dedicated to improving outcomes for patients and healthcare providers. We are looking for a customer-focused and proactive Customer Service Representative to join our Customer Care Team. In this role, you will be instrumental in delivering exceptional service and ensuring a seamless customer experience throughout the order fulfilment and delivery process.

Reporting to the Customer Service Team Leader, you will act as a key point of contact for customers and home patients, handling enquiries, resolving issues, and providing accurate information about Baxter's products and services. Your ability to build positive relationships and deliver responsive support will contribute directly to customer satisfaction and operational excellence.

This position is based at our Old Toongabbie office and follows a hybrid working model, with 3 days in the office and 2 days working from home.

About You

You are a customer-focused and detail-oriented professional with 1-3 years of customer service experience and a passion for delivering outstanding customer experiences. You thrive in a fast-paced environment, confidently managing multiple priorities while maintaining accuracy and professionalism. With strong written and verbal communication skills, you can effectively engage with customers, resolve issues, and build positive relationships. You are proficient in the Microsoft Office Suite and comfortable working with multiple systems and sources of information. Experience with CRM or ERP platforms such as Salesforce or JD Edwards (JDE), as well as exposure to technical support, healthcare, supply chain, planning, or warehouse operations, will be highly regarded. Most importantly, you are proactive, adaptable, and committed to providing exceptional service while contributing positively to a collaborative team environment.

Key Responsibilities

• Respond promptly to all customer enquiries in a manner that will enhance their experience and make them want to deal with Baxter as their number one choice
• Deal directly with customers and/or home patients either by telephone, electronically or face to face
• Ensure order receipt and processing is completed efficiently and accurately in accordance with the current Terms of Sale and Compliance to ensure customers receive their goods as requested
• Adhere to Stocktake schedule and ensure orders are processed in time to meed delivery lead times
• Assist customers and Home patients with order related enquiries including product availability, pricing, enquiries and product complaints
• Handle and resolve customer complaints by obtaining and evaluating all relevant information
• Organise the return of products in accordance with the current Terms of Sale Complete customer credits in line with Baxter's current credit policy
• Raise Adverse Events, Product Complaints and demonstrate respect for Patient privacy.

Key requirements

• Minimum 1-3 years of experience within Customer Service.
• Proficiency in MS Office Suite
• Prior experience using CRM systems such as Salesforce, JDE are good to have
• Ability to make quick decisions and perform efficiently and effectively
• Competence in handling multi-source information
• Strong written and verbal communication skills
• Technical support experience for Customer Service is desirable
• Cross-functional experience in Commercial, Planning, and Warehouse domains are good to have.

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Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.