Job Description

Customer Service Representative

$18.00–$22.00/hour DOE + $2.00/hour Overnight Shift Differential

Full-Time | Veterinary Emergency + Referral Center of Hawaii (VERC) | Honolulu, HI

VERC is hiring a full-time Customer Service Representative (CSR) to join our Client Care team.

You'll be one of the first points of contact for pet owners, helping clients navigate check-in, appointments, admissions, payments, medical records, and other front desk needs in our busy 24/7 Emergency & Specialty veterinary hospital.

Veterinary experience is preferred but not required. Candidates with strong customer service experience in healthcare, hospitality, reception, or other fast-paced environments are encouraged to apply.

What You Bring

• Previous customer service experience.
• Strong verbal and written communication skills.
• Compassionate and professional approach to client service.
• Ability to multitask and prioritize in a busy environment.
• Strong computer and data-entry skills.
• Confidence handling payments and financial transactions.
• Dependable, organized, and comfortable working as part of a team.
• Veterinary or medical front desk experience preferred but not required.

In Your Day-to-Day, You Will

• Greet clients and assist with patient check-in, admissions, and discharges.
• Answer client questions and provide information about hospital services and processes.
• Schedule appointments, emergency visits, and follow-up care.
• Create, update, and maintain accurate client and patient records.
• Prepare invoices and process payments and other financial transactions.
• Coordinate with Veterinary Technicians, Veterinarians, and hospital teams to support patient flow.
• Assist with phone calls, emails, scanning, records, and other front desk responsibilities.
• Provide professional and compassionate service to clients throughout their hospital experience.

Why Join VERC

VERC is a 24/7 Emergency & Specialty veterinary hospital serving pets and families throughout Hawaii. You'll join a collaborative Client Care team working alongside Emergency clinicians, Specialty teams, Veterinary Technicians, and Veterinary Assistants.

This is an opportunity to build a career in veterinary medicine while using your customer service experience to make a meaningful difference for pets and their families.

Pay & Benefits

• $18.00–$22.00/hour based on experience
• Additional $2.00/hour differential for overnight shifts
• Medical, dental, and vision insurance
• Life and disability insurance
• 401(k) retirement plan
• Paid time off
• Employee Assistance Program (EAP)
• Uniforms provided
• Continuing Education allowance
• Professional development and career advancement opportunities

Location Highlight

VERC is located in Honolulu and is accessible from Pearl City, Aiea, Waipahu, Mililani, Kapolei, Ewa Beach, Kailua, Kaneohe, Hawaii Kai, and surrounding Oahu communities.

About Ethos Veterinary Health

Ethos Veterinary Health, part of the NVA Group, is a network of specialty and emergency veterinary hospitals committed to exceptional patient care, collaboration, education, and innovation.

Join Us

If you have experience in customer service, reception, hospitality, healthcare administration, call centers, or veterinary client service and are looking for a full-time opportunity in Honolulu, we'd love to hear from you.

Apply today to join the VERC Hawaii Client Care team.

Equal Opportunity Employer

Ethos Veterinary Health is an Equal Opportunity Employer. Employment decisions are based on qualifications, competence, merit, and business need.