Satellite Office

Customer Service Representative

Satellite Office  •  Taguig, PH (Onsite)  •  2 hours ago
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Job Description

Role Description and Responsibilities

The key focus of this role is to oversee the entire dispatch operation to ensure efficiency and a high level of customer service. Arranging the best possible delivery paths, liaising with the delivery contractors and maintaining high levels of morale are also imperative to this role.This role will also manage all aspects of the Dispatch and Deliveries team from leadership, process improvement, change management, financial management and health & Safety.

PRIMARY RESPONSIBILITIES & DUTIES

  • Liaising with inbound customer enquiries across all digital channels (i.e. email, Facebook, lnstagram, live chat, email)
  • Monitoring customer reviews and following up promptly for case resolution (google review, product review etc.) Utilisation of internal tools & systems to track, monitor and resolve customer queries & issues
  • Assessment and conversion of customers enquiries to potential purchases
  • Assist with ad-hoc digital marketing related activities for Nick Scali Online

PERSONAL SKILLS & QUALITIES

  • Are technology savvy with proficiency across the Microsoft suite and social media channels including Facebook & lnstagram
  • Have experience in retail and/or customer service, particularly managing customer enquiries through to resolution and/or purchase
  • Posses a self starter attitude with an ability to work autonomously
  • Have a friendly disposition and a customer centric focus with an ability to problem solve customer issues
  • Have a keen willingness to learn new tools and up-skill across the broader digital marketing ecosystem
  • Are familiar with e-commerce and furniture experience is a plus
  • Are able to work on weekends and enjoy time off during the week
Satellite Office

About Satellite Office

At Satellite Office, we help businesses build high-performing offshore teams in the Philippines, enabling you to scale quickly, reduce costs, and boost efficiency.

We’re not your typical offshoring provider; we’re your strategic growth partner.

With over a decade of experience and more than 1,800 staff, we’ve helped companies like Send Payments, Uber, Chatime, HelloFresh, King Living, and Pet Circle grow by connecting them with top-tier talent across IT, finance, sales, marketing, operations, customer service, and beyond.

Unlike traditional offshoring or BPO models, with Satellite Office, your offshore staff works directly with you, reporting into your team and aligning with how you work from day one.

We've carefully chosen the Philippines for their strong English proficiency and Western-influenced culture, making communication easy and collaboration feel natural. Watch as your team integrates faster and works as one.

Why should you choose us?

✅ Top talent for any roles, tailored to you

Our expert recruiters source high-quality professionals who fit your exact business needs and culture, whether it's customer service, sales, IT, software development, finance, creative design, digital marketing, or back-office support.

✅ Fully managed, with expert support

We handle all the essentials — HR, payroll, IT, admin, and account management — so you can focus on your offshore team's performance, not paperwork.

✅ Premium office infrastructure

Your remote staff operates from state-of-the-art serviced offices equipped with advanced, reliable network infrastructure, ensuring seamless operations and collaboration.

✅ Hands-on leadership

With dedicated management teams in Australia, the US, and the Philippines, we provide local expertise, strategic insights, and ongoing support to ensure your offshoring journey succeeds.

Ready to see how offshoring can transform your business?

Visit our website or DM us for a free offshoring consultation.

Industry
Consulting & Advisory
Company Size
501-1,000 employees
Headquarters
Sydney, AU
Year Founded
2013
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