Veterans Guardian is a pre-filing consulting firm helping position veterans to achieve the disability rating they are eligible for when they file their claim for VA disability benefits and compensation.
We are seeking a highly organized and detail-oriented individual to join our team in a high-volume client support role. As a Customer Service Representative, you will be the first line of contact for veterans reaching out for assistance. This role requires managing a steady stream of incoming calls, updating and maintaining veteran information through our Customer Relationship Management (CRM) software, coordinating appointment scheduling, and ensuring each veteran client has complete and accurate documentation. You will also maintain internal contact directories, support onsite guest needs, and act as a key liaison for both internal teams and external contacts.
This is a full-time, onsite role located at 75 Trotter Hills Circle, Pinehurst, NC.
We understand that military service can have significant and lasting impacts on a veteran's physical and mental health. Often, the veterans disability claim process can seem confusing, bureaucratic, and time consuming. No veteran should feel lost or discouraged when they are applying for the benefits they are medically and ethically entitled to.
Our team partners with veterans to identify possible service connected conditions, investigate medical and lay-evidence, develop a claim strategy and provide the information and education needed to support a disability claim - because having the physical or mental conditions is only half the battle.
