Job Description

Customer Service Representative - £25,150 - Halifax

🌟Join Covéa Insurance — An Award-Winning Place to Work At Covéa Insurance, we’re here to protect what matters most — from homes and vehicles to businesses and livelihoods. What truly sets us apart is our people and culture.

We’re proud to have been recognised as the Best Place to Work at the Modern Claims Awards 2026 — a reflection of our commitment to creating a supportive, inclusive and empowering environment where everyone can thrive. We have an exciting opportunity to join us at Covéa Insurance, where you’ll be part of an inclusive and supportive organisation that puts people first, both our customers and our colleagues.

The Team - Join our Customer Claims team, where helping people is at the heart of everything we do. Our team supports customers through important moments, providing reassurance, guidance and practical solutions when they need us most.

You'll work alongside supportive colleagues who are committed to delivering great customer outcomes and creating a positive team environment where everyone can learn and succeed.

What does a typical day as a Customer Service Representative look like?

• Supporting customers when they need us most and guiding them through their claims journey
• Deliver exceptional service and create positive customer experiences
• Work alongside passionate colleagues in a supportive team environment
• Make important decisions and solve problems every day
• Help protect customers and the business by identifying fraud risks
• Learn new skills through structured training and ongoing coaching
• Build a career with genuine opportunities for growth and progression

❗No insurance experience? No problem.

Our dedicated Learning & Development team will give you all the training you need, and our supportive leadership team will be there to guide and encourage you every step of the way. All we ask is that you have a genuine passion for helping customers.

This role is based on-site at our Halifax office. We believe that working together in person enhances collaboration, engagement and supports your growth and development, giving you the opportunity to learn from experienced colleagues and build strong relationships across the team.

Working pattern: Typical working hours are 8.45am to 5.00pm Monday to Friday, with occasional Saturday morning working.

You'll be a great fit if you...

• Love helping people and making a difference for customers
• Build trust through empathy, patience and great communication
• Enjoy solving problems and finding the best outcome in every situation
• Thrive in a busy environment where no two days are the same
• Take pride in producing accurate, high-quality work
• Enjoy working collaboratively and supporting those around you
• Are curious, adaptable and always looking to learn new skills
• Use sound judgement and can make confident, informed decisions
• Value integrity, confidentiality and doing the right thing
• Want to build a successful and rewarding career at Covéa

​💡 Not sure you tick every box? That’s okay. We recognise that great candidates bring different experiences and perspectives. If this role interests you and you believe you could add value, we encourage you to apply -even if you don’t meet every requirement.

💙 Our Values

Our values are at the heart of everything we do — and are one of the reasons we’re recognised as an award-winning place to work:

• Standing Shoulder to Shoulder– We care, listen and support
• Make it Happen – We act with integrity
• Understand you – Collaboration drives success
• Change the Game – We invest in growth

We’re committed to building a diverse and inclusive environment where everyone feels valued and supported.

⭐ Why join Covéa?

Because we believe great work happens when people are trusted, supported and able to work in ways that suit their lives.

• Work-life balance matters – Enjoy a 36.25-hour working week and flexitime as standard, giving you added flexibility and control over your working day.
• Reward that reflects your contribution – annual pay review plus performance related bonus.
• Time to switch off and recharge – 25–27 days’ holiday plus bank holidays, with the option to buy or sell annual leave
• Investing in your future – a generous pension with 7.5% employer contribution as standard, which can be matched up to 12% with your input.
• Grow with us – access to training, professional qualifications and apprenticeships to support your development at every stage of your career.
• A culture where you belong – employee led communities, inclusive networks and meaningful DEI action, not just words
• Your wellbeing matters – private medical cover, 24/7 Virtual GP, health checks and ongoing wellbeing initiatives
• Support beyond work – mental and financial wellbeing support through our dedicated Wellbeing group
• Everyday perks that add up – electric car scheme, gym discounts, Cycle to Work and retail savings via Perkpal

…and plenty more to support you inside and outside of work.

Ready to apply?

If this sounds like the right next step for you, we’d love to hear from you.

As a Disability Confident Employer, we’re committed to fair and accessible recruitment. If you need adjustments or support at any stage, please contact our Recruitment Team at recruitment@coveainsurance.co.uk.

Applicants must currently reside in the UK and have the unrestricted right to work in the UK. Unfortunately, we’re unable to offer visa sponsorship for this role.

Maintaining high standards of conduct and behaviour is a core requirement of this role. The role holder is expected to promote a respectful, inclusive and professional working environment and take reasonable steps to prevent, identify and respond appropriately to non-financial misconduct, including bullying, harassment, discrimination, victimisation and other inappropriate behaviour. Concerns must be addressed and escalated in accordance with the Covéa’s policies and procedures.

Salary:

£25,150

Working hours:

36.25