Vault Outsourcing

Customer Service Representative

Vault Outsourcing  •  Makati City, PH (Onsite)  •  2 hours ago
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Job Description


The Customer Support Agent is responsible for assisting customers with Business Loans, Line of Credit, and Business Account products, ensuring a smooth and efficient customer experience. This includes handling inbound calls and responding to customer emails via CRM systems. Customer Support Agents must demonstrate the ability to manage high volumes of inquiries, often multitasking and prioritizing tasks effectively to achieve positive outcomes for customers and internal teams alike.

Responsibilities:

  • Efficiently handle calls and emails (50+ per day) to assist customers with Business Loans, Line of Credit, and Business Account products.
  • Address inquiries related to accounts, documents, payments, and troubleshooting with accuracy and within service level agreements (SLAs).
  • Build strong relationships with customers, understand their needs, and provide fast, clear solutions to ensure customer satisfaction.
  • Direct customer requests to the appropriate internal teams (e.g., IT, payments) for swift resolution.

Qualifications:

  • Demonstrated customer service experience (phone based is highly advantageous)
  • Internal stakeholder management experience
  • Any financial experience is advantageous, but not required
  • High degree of professionalism and a problem-solving attitude
  • Exceptional verbal and written skills
  • Deals well with ambiguity; adapts and embraces change
  • Strong attention to detail, time management, and organization
  • Proactively seeks out feedback, demonstrates learning from mistakes, awareness of own personal strengths, weaknesses, and opportunities
Vault Outsourcing

About Vault Outsourcing

We are the Outsourcing and Offshoring Specialists for Financial Services!

Each company is unique. One-size-fits-all approaches won’t help your business reach its full potential. We deliver custom solutions, tailored to your industry, your culture and your one-of-a-kind challenges. So, if you are preparing for growth, finding cost savings or need back-office support in today's expensive and competitive environment, we are here to help.

Our consultative approach allows for you and your business to grow at the rate that you desire. Whether that be slow and steady, with industry best practices, or with revolutionary policies that stimulate growth like a gazelle company, we can help!

If the back office is your headache, we can help. If growth is stale, we can help. If your growth is so fast that you can't keep up, we can help. Call us today to find out what we can do for you.

We are ISO 9001:2015 Quality Management Systems Certified, ISO 27001:2013 Information and Data Security Certified, Philippine Economic Zone Authority (PEZA) Accredited, and an Australian-New Zealand Chamber of Commerce Philippines (ANZCHAM) member.

To join the team - https://www.careers-page.com/vault-outsourcing-opc

To find out more info - www.vaultoutsourcing.com

Follow our socials for more updates:

Instagram: https://www.instagram.com/vaultoutsourcing/

YouTube: https://www.youtube.com/@vaultoutsourcing

Facebook: https://www.facebook.com/vaultoutsourcing/

Our Locations:

Vault Outsourcing – Head Office

7th Floor Yuchengco Tower, RCBC Plaza, 6819 Ayala Avenue, Makati 1227 Metro Manila, National Capital Region, Philippines

Vault Outsourcing – Alabang

23rd Floor, Insular Life Corporate Center Tower 2,

Insular Life Drive, Muntinlupa, 1781 Metro Manila

Vault Outsourcing – Singapore

Singapore Land Tower, Level 46,

50 Raffles Place, 04862

Vault Outsourcing – HQ

Suite 201, Level 2, 5 Blue Street, North Sydney, NSW 2060, Australia

Industry
Consulting & Advisory
Company Size
51-200 employees
Headquarters
Makati, PH
Year Founded
2015
Website
vaultoutsourcing.com
Social Media