Job Description

Are you an energetic, positive, and proactive individual looking for your next career step? Join our dynamic SA customer service team full-time at Regency Park.

Who We Are

At Tradeware we connect people with great products every day. We are a national business that services the Hardware industry with innovation and we pride ourselves on being consumer-led and customer-driven.

We represent our own Brands and Brands of our supply partners and have long-term relationships with major hardware retailers. Tradeware offers local service and national strength through an experienced sales team, innovative marketing, and a unique network of nationwide distribution centres.

Your Role

In this office-based customer service role, you’ll be the first point of contact for customers via phone and email, supporting them with orders, supply, delivery and product enquiries while providing essential support to our sales and operations teams.

You’ll process customer orders accurately, resolve queries and issues efficiently, and help identify opportunities to deliver an even better customer experience.

Whether you bring experience in customer service, a call centre environment, order processing or administration, or you’re looking for an opportunity to further develop your skills, this is a fantastic opportunity to build your career in a supportive and customer-focused national business.

Reporting to the Customer Service Manager, the key responsibilities will be:

• Responding to all customer enquiries in a timely and professional manner, using effective communication skills to build strong relationships.
• Delivering superior customer service, ensuring customer satisfaction and retention.
• Processing customer orders accurately and efficiently, with a strong focus on attention to detail.
• Proactively resolving customer credits, order discrepancies and recurring issues before they escalate.
• Building your product and supply partner knowledge to confidently support customers.
• Using our systems accurately and effectively to maintain customer and order information.
• Developing your skills and knowledge through learning goals that support both your development and our business goals.

What’s on Offer

Our team are our heroes and are at the heart of everything we do. We look after our people and are passionate about continually expanding on our ‘People Experience’.

We believe that to achieve our business goals, every role in our business value chain is so important, and that we need to work together as one team. Together we will always aim high, learn together, and strive to ensure we do the right things well.

As a Customer Service Representative, you will receive:

• Permanent, full-time position
• Competitive base salary, plus superannuation
• Monday to Friday, 7:30 AM – 4:00 PM work hours
• Team-based national incentive scheme
• Rostering schedule for non-national public holidays
• Flexible hybrid work model (office and WFH), after training period
• Company-provided laptop
• Continuous training, mentoring, and ample career development opportunities
• Access to Employee Assistance Program (EAP) for you and your family
• Exclusive discounts on Tradeware products

What You Bring

To thrive in this role, you’ll need:

• A passion for providing exceptional customer service and supporting others
• A friendly and approachable manner, with clear and confident communication skills
• The ability to build positive customer relationships and work towards great outcomes
• A practical approach to problem-solving, with the initiative to follow through on customer enquiries
• Great attention to detail and accuracy when entering orders and customer information
• Confidence using technology and navigating different systems
• The ability to stay organised, manage multiple tasks and priorities, and remain effective under pressure

How to Apply

If you're a self-motivated, customer-focused individual with a passion for excellence, we’d love to hear from you!

Apply today through the SEEK website. Confidentiality is assured for all applications.

While we appreciate every application received, only shortlisted candidates will be contacted due to the expected volume of applications.

No recruitment agencies, please.