1. Prepare contract with customers, keep high degree of customer focus in daily operation to ensure timely order maintenance and goods delivery. Arrange the in-land delivery to the customers.
2. Follow up AR with financial team. Monthly review of delivery cost with logistic staff.
3. Provide and follow up accuracy of commercial documents (contract, package list, invoice, MSDS, CoA, etc.). Manage the document filing and support audit activity.
4. Effectively handle customer inquiry and complaints, and give feedback in a timely manner.
5. Strictly adhere to international trade compliance rules and follow designed business processes. Contribute and drive for continuous process improvement.
KEY REQUIREMENTS
- Education: Bachelor’s degree in International Trading or relative majors
- Experiences: At least 5 years customer service experience in chemical manufacturing/distribution/trading company.
Know-how/skills:
- Understand order fulfillment process
- Good knowledge on shipping logistics, commercial document, international trade practice and customs policy, etc.
- Good interpersonal and communication skills
- Effective communication in oral & written English
Brenntag is the global market leader in chemicals and ingredients distribution and holds a central role in connecting customers and suppliers of the chemical industry. Headquartered in Essen, Germany, we have more than 18,100 employees worldwide and operate a network of around 600 sites in more than 70 countries. In 2024, the company generated sales of €16.2 billion.
The two global divisions, Brenntag Essentials and Brenntag Specialties, provide a diversified and broad portfolio of industrial and specialty chemicals and ingredients as well as tailor-made application, marketing and supply chain solutions, technical and formulation support, comprehensive regulatory know-how and digital solutions for a wide range of industries.
Brenntag pursues an ambitious sustainability agenda and is committed to sustainable solutions in its own sector and the industries served. Brenntag SE shares have been listed on the Frankfurt Stock Exchange since 2010 and have been part of the DAX since September 2021. In addition, the Brenntag SE shares are listed in the DAX 30 ESG and DAX ESG Target.
