Job Description
Hoffmaster is where tradition meets innovation. For decades, we’ve been a trusted name in foodservice products but what truly sets us apart is our people. We’re a team of problem-solvers, creators, and collaborators who are passionate about delivering high-quality, sustainable solutions. Here, your ideas matter, your growth is supported, and your work helps shape experiences people enjoy every day. With a strong legacy and a forward-thinking mindset, we’re driven by creativity, collaboration, and a commitment to sustainability. If you’re looking to elevate your career with a company that’s constantly evolving, you’ll fit right in here.
What’s so special about us?
From paper plates and napkins to paper straws, party supplies, and food wrap, Hoffmaster is a leader in the tableware industry.
What truly sets us apart is our people: Here your ideas don’t just get heard, they help shape what’s next. Your growth is supported, your contributions are valued, and your work plays a role in creating moments people enjoy every day.
Create. Collaborate. Elevate….your dining table and your career!
About the Role
The Customer Service Representative serves as a key point of contact for customers and internal partners, supporting a broad customer base across North America. This role manages order-related communication, helps resolve service and logistics issues, and coordinates with cross-functional teams to support accurate order processing, product availability, and a positive customer experience
How You Will Make an Impact
• Manage customer and internal inquiries related to orders, shipments, and inventory through electronic and phone communication.
• Proactively communicate supply chain issues and provide alternative solutions to customers.
• Review and process customer orders and returns in accordance with internal and customer-specific requirements.
• Support supply chain coordination by communicating product availability to forecasting, production planning, marketing, and/or sales teams.
• Coordinate logistics through ongoing communication with internal and external shipping teams and carriers.
• Maintain customer information systems by keeping contact information and processing requirements current.
• Serve as an information hub, coordinating with internal and external teams to process custom product orders.
• Perform additional duties as needed to support customer needs.
The Essentials
• High School Diploma or GED Required
• 2+ years of experience in Customer Service is a plus
• Strong attention to detail with accurate data entry, review, and analysis skills.
• Excellent communication skills with the ability to navigate conflict professionally and effectively.
• Ability to work effectively both independently and as part of a team.
We don’t just hire great people—we take care of them.
• Competitive salary and incentives
• Time off that lets you recharge
• Retirement savings options
• Growth opportunities that elevate your career
• Comprehensive Medical, Dental, and Vision benefits
• Pet insurance—because your furry friends matter too
Stay Connected- follow us on LinkedIn and explore more on our website:
Hoffmaster: Overview | LinkedIn
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We invite all qualified applicants to apply, including individuals with disabilities or protected veterans, and provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability. We provide reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation to apply or interview, please contact Recruitment@Hoffmaster.com
