Job Description

About the Opportunity

We are seeking a customer-focused and detail-oriented Customer Service Representative to join a growing team that specializes in coordinating repair service solutions for clients and business partners. This is a primarily remote position with occasional in-office attendance for training, meetings, or special events as needed.

This role is ideal for someone who enjoys problem-solving, managing multiple priorities, and serving as the key point of contact throughout the service process.

What You'll Do

• Receive and process repair service requests via phone, email, and online service portals
• Create and maintain accurate customer service cases, ensuring all relevant information is documented
• Coordinate and dispatch technicians based on service needs and geographic location
• Monitor open cases and proactively follow up to ensure service deadlines and customer expectations are met
• Serve as the primary point of contact for partners throughout the repair process
• Work closely with technicians, leadership, and customers to resolve escalated issues
• Review service reports for accuracy and completeness before closing cases
• Provide final service documentation and updates to partners
• Maintain detailed notes and records within the case management system

Qualifications

Required

• Minimum 6 months of call center or high-volume customer service experience
• Strong data entry or order processing experience
• Excellent verbal and written communication skills
• Comfortable navigating multiple computer systems simultaneously
• Ability to work independently in a remote environment
• Reliable high-speed internet and ability to hardwire equipment when required

Preferred

• Logistics, dispatching, scheduling, or claims experience
• Associate degree
• Experience in furniture, repair services, warranty administration, or related industries

What Success Looks Like

• Effectively manage and resolve customer service cases from intake through completion
• Meet productivity and performance expectations, including case completion goals
• Deliver an exceptional customer experience through proactive communication and follow-up
• Maintain accuracy while managing a high volume of tasks and service requests

Training & Support

• Comprehensive training provided during the first 2-3 weeks
• Ongoing coaching and leadership support
• Collaborative team environment with opportunities to learn and grow

Job Type & Location

This is a Contract to Hire position based out of Grand Rapids, MI.

Pay and Benefits

The pay range for this position is $15.00 - $15.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Grand Rapids,MI.

Application Deadline

This position is anticipated to close on Sep 4, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.