? Join a Team Where People Matter — Customer Service Representative (Troy, MI)
? About the Role
We are looking for a Customer Service Representative who brings positivity, empathy, and a solution-oriented mindset to every interaction. In this role, you will be the friendly voice and trusted resource for our customers—helping them navigate questions, solve problems, and feel supported every step of the way.
Schedule: Monday – Friday, 8:30 AM – 5:00 PM (occasional overtime as needed)
Location: Troy, MI (full-time, in-office)
? What You will Do
No two days are the same—and that’s part of the fun! You will:
Be the first point of contact for customers, delivering a warm, helpful experience every time
Partner with customers to resolve billing questions and account inquiries
Troubleshoot issues and provide clear, easy-to-understand solutions
Help customers understand their accounts, payment options, and HOA processes.
Stay cool under pressure, especially when assisting in urgent or sensitive situations.
Collaborate with vendors and internal teams to keep everything running smoothly
Keep records accurate and up to date in our systems
Bring a team-player mindset—jumping in where needed and supporting your colleagues
? Why You’ll Love Working Here
A supportive, team-oriented culture where your voice matters
Opportunities to grow, learn, and build your career
A company that truly values service, innovation, and community impact
The chance to make a difference in people’s lives—every single day
If you’re someone who enjoys helping people, thrives in a friendly and fast-paced environment, and wants to work with a team that has your back, we’d love to meet you.
? Apply today and be part of something bigger.
Qualifications
✅ What You Bring
We are looking for someone who’s not only capable—but also brings great energy and a collaborative spirit:
1–3 years of customer service experience (call center or high-volume environments a plus)
Strong communication skills—you know how to listen, explain, and connect.
A calm, confident approach to solving problems and handling challenges
A positive, adaptable attitude and a strong sense of accountability
Great time management and the ability to prioritize effectively
Comfort with office technology and systems
With more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 45 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com
With more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 45 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.
