JOB SUMMARY

The Customer Service Representative plays a critical role in
customer execution, operational performance, and supply chain coordination
within a fast-paced manufacturing environment. This position manages the full
customer order lifecycle, ensuring accurate order processing, proactive
communication, and on-time fulfillment.

Serving as a key liaison between customers and internal
teams — including Production, Supply Chain, Logistics, Sales, Finance, Quality,
Shipping, and Warehouse Operations — this role drives seamless execution and
delivers a high level of customer satisfaction.

The ideal candidate is detail-oriented, proactive, and
solutions-driven, with strong communication, analytical, and organizational
skills. Success in this role requires the ability to manage competing
priorities, anticipate risks, resolve issues quickly, and thrive in a dynamic,
team-focused environment.

KEY RESPONSIBILITIES

• 
  Manage
  the full lifecycle of customer orders from receipt through shipment
  confirmation with a high degree of accuracy and responsiveness.

• 
  Review
  and validate customer orders, pricing, freight terms, status updates and
  issue resolution to ensure flawless execution.
• 
  Maintain
  strong ownership of customer commitments by proactively identifying and
  resolving fulfillment risks before they impact delivery performance.

• 
  Monitor
  and prioritize open orders daily to align customer expectations with
  production and fulfillment capabilities.

• 
  Serve
  as the primary point of contact for customer order inquiries, order status
  updates, and issue resolution.
• 
  Build
  and maintain strong customer relationships through responsive
  communication and operational excellence.

Requirements

Qualifications

• 
  3+
  years of experience in order management, customer operations, supply
  chain, logistics, or manufacturing environments.
• 
  Experience
  working within ERP systems required; Plex and EDI experience strongly
  preferred.
• 
  Strong
  organizational skills with the ability to manage multiple priorities in a
  fast-paced environment.
• 
  Excellent
  communication, problem-solving, and cross-functional collaboration skills.
• 
  Highly
  detail-oriented with strong follow-through and a sense of urgency.
• 
  Proficiency
  in Microsoft Excel and operational reporting tools preferred.
• 
  Solid
  understanding of supply chain, inventory management, and fulfillment
  processes.

Benefits