Job Description

Start your career in supply chain. Learn the business. Build your future with IXOM.

At IXOM, Customer Service is more than an entry point. It is one of the best places to learn how our business works, build practical supply chain capability and create future career options across the organisation.

This role is ideal for someone who is curious, motivated and ready to learn. You do not need to have followed a traditional supply chain pathway. You may have studied business, science, logistics, commerce, communications, administration, customer service, operations, or something completely different. What matters most is your attitude, your willingness to learn and your desire to build a meaningful career.

If you are looking for a role where you can gain real business exposure, develop valuable skills and grow over time, this could be the right opportunity for you.

About the opportunity

Our Customer Service team sits at the centre of IXOM’s supply chain, logistics and customer experience activity. The team plays a critical role in how we support our customers, connect with internal teams and keep product moving through a complex operating environment.

From day one, you will receive structured onboarding, hands-on training and support from experienced team members and leaders. You will learn how customer orders, planning, logistics, inventory, delivery and commercial decisions connect across the business.

This is not a traditional call-centre role You will be working with real customer needs, operational priorities and business challenges. You will collaborate with teams across supply chain, logistics, planning, commercial, operations and finance to help solve problems and support reliable customer outcomes.

The role is designed to build strong foundations. You will learn how to manage customer communication, understand order flows, work with systems, follow process controls, resolve issues and contribute to a team that directly supports IXOM’s customers and business performance.

For the right person, this role can be a launchpad into broader career pathways across IXOM, including Customer Experience, Supply Coordination, Demand Planning, Supply Planning, Logistics, Product, Commercial, Operations or business improvement roles.

Who we are looking for

We are looking for people with potential.

You may be:

• A recent graduate in Supply Chain, Commerce, Logistics, Engineering, or a related discipline.
• Early in your career and looking for a role with future pathways
• An experienced customer service professional ready to move into a more complex business environment
• Someone from an administration, operations, retail, hospitality, logistics, science, commerce or business background who wants to build a long-term career
• A person who has not followed a traditional education or career path, but has the drive, curiosity and commitment to learn

What matters most is that you are reliable, curious, organised and willing to develop.

What you will bring

You will bring:

• Strong communication skills and confidence working with customers and stakeholders by phone and email
• A positive, proactive and solutions-focused mindset
• Good attention to detail and the ability to follow process accurately
• Strong organisation and time-management skills
• A willingness to learn systems, processes and supply chain fundamentals
• The ability to work in a fast-paced environment with changing priorities
• A collaborative approach and a genuine team mindset
• Curiosity about how a business operates end to end
• The motivation to build skills that can support your future career growth

You do not need to know everything on day one. We are looking for people who are prepared to learn, ask questions, take ownership and grow.

Why start your career at IXOM?

A role that builds real business capability

You will gain practical exposure to customer service, order management, logistics, planning, inventory, supply coordination and commercial processes. These are skills that can support career growth across many parts of the business.

A genuine career pathway

Customer Service can be a strong foundation for future opportunities across IXOM. As you build capability and confidence, you may have the opportunity to explore broader pathways in supply chain, planning, logistics, customer experience, product, commercial or operations.

Learn from experienced people

You will be supported by leaders and team members who understand the business and are committed to helping people develop. You will receive training, coaching and feedback as you build your skills.

Be part of a changing supply chain

IXOM is investing in better systems, stronger planning processes, digital customer tools and improved ways of working. This creates opportunities for people who want to learn, adapt and contribute to the future of the business.

Your background does not define your potential

We value different experiences, education pathways and perspectives. If you bring energy, curiosity and commitment, we will support you to build capability and understand where your career could go.

What we offer

• Structured onboarding and training from day one
• Exposure to a complex and important supply chain environment
• Career development conversations and support
• Internal mobility and future pathway opportunities where business needs and performance align
• Education assistance and learning resources
• Competitive salary and global organisation benefits
• Flexible working arrangements where possible
• Health, wellbeing and employee assistance programs
• A supportive, inclusive and team-focused culture

Ready to build your future with IXOM?

If you are looking for more than a job and want a role that can help you build skills, confidence and future career options, we would like to hear from you.

Bring your curiosity, drive and willingness to learn. We will provide the support, exposure and development environment to help you grow.

About IXOM

IXOM plays a vital part in the lives of tens of millions of people every day. We’re the experts behind the scenes, helping industries, businesses, and local communities thrive.

Our products, services and solutions are used across many end markets, including dairy, agriculture, viticulture, electricity, steel, food and beverage, pulp and paper, mining and construction, and water treatment (just to name a few).

To Apply

If this sounds like you, we’d love to hear from you!

Our Process

At IXOM we are committed to employing individuals who align with our values and meet the requirements of the role. As part of the recruitment process, there are a number of checks which may be conducted to demonstrate applicants’ suitability for a role including police / criminal background checks, medical, drug and alcohol testing, and reference checks.

Diverse candidates have diverse needs. During your recruitment journey, information will be provided about adjustment requests. If you require additional support before submitting your application, please contact our Talent Acquisition team.