Astar Heating, Cooling, Plumbing & Electrical – Middletown, NY
If you’re great with people, confident on the phone, and know how to stay organized when things get busy, Astar Heating, Cooling, Plumbing & Electrical wants to hear from you.
We’re looking for a Customer Service Representative to join our team in Middletown, NY You’ll often be the first person our customers speak with when they need help with their home. Whether they have no heat, a plumbing issue, an electrical problem, or simply need to schedule routine service, your job is to make sure they feel heard, supported, and taken care of.
This is a fast-paced, phone-focused position for someone who communicates well, stays organized, and takes ownership of the customer experience.
Answer inbound customer calls, texts, and service inquiries in a friendly and professional manner
Listen to customers’ needs and help identify the appropriate service
Schedule and book service appointments accurately
Convert inbound opportunities into booked service calls while delivering an excellent customer experience
Make outbound calls for appointment scheduling, follow-up, and other service-related needs
Confirm customer information, service addresses, and appointment details
Clearly communicate appointment expectations and next steps
Update customer records and document conversations accurately
Work closely with dispatchers, technicians, and other team members to help ensure customers receive timely service
Keep customers informed when appointment times or schedules change
Follow up on missed calls, open opportunities, and customers who may still need service
Help resolve customer concerns professionally and escalate issues when appropriate
Support membership, maintenance, and promotional campaigns by communicating available service options to customers
Manage multiple calls, customers, and priorities while maintaining strong attention to detail
Previous customer service, call center, scheduling, or similar experience preferred
Comfortable spending a significant portion of the day on the phone
Strong verbal and written communication skills
Friendly, professional, and confident when speaking with customers
Ability to remain calm and helpful when customers are frustrated or dealing with an urgent home-service issue
Strong organization and attention to detail
Comfortable working in a fast-paced environment with changing priorities
Ability to multitask while maintaining accurate customer information
Dependable, team-oriented, and willing to take ownership of responsibilities
Experience with ServiceTitan or another field-service/customer management system is a plus
Experience in HVAC, plumbing, electrical, home services, or another service-based industry is a plus
We don't just offer jobs—we build careers. Here’s why you’ll love being part of our team:
Competitive Compensation: We believe in rewarding great people for great work.
Comprehensive Health Benefits: Affordable, high-quality health, dental, and vision insurance options to help keep you and your family covered.
Paid Time Off: Take the time you need to recharge with paid time off.
401(k) Plan with Company Match: Build toward your future with a competitive retirement plan and company match.
Training and Development Opportunities: We provide the tools, coaching, and support you need to continue growing your career.
Career Growth: Strong performers have opportunities to take on additional responsibility and advance as our organization grows.
Supportive Team Environment: Work alongside a team focused on delivering a great experience for both our customers and one another.
Astar Heating, Cooling, Plumbing & Electrical serves homeowners with dependable heating, cooling, plumbing, and electrical services. Our Customer Service Representatives play an important role in making sure every customer interaction starts with professionalism, urgency, and genuine care.
If you enjoy helping people, thrive in a busy environment, and want to build a career with a growing home-services organization, we’d love to meet you.
Apply today to join Astar Heating, Cooling, Plumbing & Electrical as a Customer Service Representative.
With market-leading HVAC, Plumbing and Electrical service brands, the 3,000+ team members of Sila Services set the industry’s gold standard for an employee-first culture, great work environments, exceptional career growth opportunities and a collaborative environment of teamwork and results-driven excellence.
Backed by Goldman Sachs, Sila Services’ distinctive strategy focuses on exceptional talent development, commercial excellence, technology innovation, and delivering WOW results to every team member and customer. While we are one of the largest companies in our industry, our goal is not to be the biggest, but rather to be the best. The best place for top talent. The best place for customer satisfaction. The best place for a strong, positive, people-focused culture. The best place for continuous growth of the business and our people.
