Patterson Companies, Inc.

Customer Service Representative

Patterson Companies, Inc.  •  Edmonton, CA (Onsite)  •  8 hours ago
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Job Description

Patterson isn't just a place to work, it's a partner that cares about your success.

One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

The Customer Service Representative will be responsible for providing and maintaining a professional standard of service to our customers by responding to inquiries in a courteous and helpful manner. He or she will assist the customers in determining their professional needs when receiving or placing telephone calls.

Essential Functions

  • Responding to inquiries from customers and sales personnel.
  • Determine the professional needs of customers when receiving or placing calls.
  • Upgrades telephone orders.
  • Introduces and promotes new products during calls.
  • Researches and resolves customer problems relating to the merchandise department under guidance of lead customer service representative.
  • Participates in and supports campaigns/promotions sponsored by the Marketing Department, Region and/or Branch.
  • Performs other duties as assigned.

Job Qualifications

  • High school diploma or any other relevant experience.
  • Previous customer service experience is required, along with excellent verbal/phone communication and organizational skills.
  • Excellent verbal and written communication skills in English.
  • Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
  • Mastering the Microsoft Office Suite.
  • Knowledge of the dental industry is an asset.
Patterson Companies, Inc.

About Patterson Companies, Inc.

Patterson strengthens the oral and animal health markets in North America and the United Kingdom. From small, private practices to large group networks and production operations, we guide our customers with bold solutions and a personal touch. We are much more than a distributor – we are an indispensable partner.

Patterson Dental has strengthened the dental industry since our company’s founding in 1877. Today, Patterson Dental continues to partner with dental practices of all sizes to provide expertise, products, technologies and services needed to grow productive, modern practices, and keep them running smoothly.

No other company supports the animal health market like Patterson. We entered the animal health industry in 2001 with our acquisition of Webster Veterinary and expanded with our 2015 acquisition of Animal Health International, Inc. We provide all the technology, products, expertise and solutions needed to deliver exceptional animal care and drive profitability across the companion, production and equine markets.

An Equal Opportunity Employer

As a people-first company, Patterson promotes a culture that embodies and celebrates diversity and inclusivity. We believe our employees’ unique experiences and differences are what strengthen us and drive our success. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status.

We are Patterson. We welcome you.

Disability Accommodation

If you require reasonable accommodation due to a disability for any part of the hiring process, you may submit your request to HR by calling 1-866-234-2165 or by email to jobs@pattersoncompanies.com. You can also mail your request to Patterson Companies, Inc. Attn: HR EEO Coordinator, 1031 Mendota Heights Rd, St. Paul, MN, 55120. Information received will be routed to a representative who will provide assistance to ensure appropriate consideration of your request.

Industry
Manufacturing & Production
Company Size
5,001-10,000 employees
Headquarters
St Paul, MN
Year Founded
1877
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